topic Re: Premium Poof! in Archived content

Premium Poof!

moosound — Sun, 17 Jun 2012 06:54:51 GMT

What happened?! ALL of my playlists are GONE and starred songs too. To top it off premium isn't working on any of my devices and it's a pain in the butt to log in.

Seems like I'm not the only one having this issue and you should reimburse all of us.

Fail Spotify Fail - Please fix or I'm no longer a customer.

Re: Premium Poof! No indication that my subscription is gone

anoiram — Sun, 17 Jun 2012 06:55:42 GMT

Yes, me too. I'm premium, I pay each month, I've just open my spotify session and says that I'm freemiun, what the hell has happened?

Re: Premium Poof!

Richard — Sun, 17 Jun 2012 09:07:25 GMT

moosound - everything looks good on your account to me, are you still having issues? If so, please get in touch via our contact form to get this sorted.

anoiram - it looks like you've got a duplicate account. See my thread here to get it sorted. Or use the above contact form if you're still having issues.

Re: Premium Poof!

anoiram — Sun, 17 Jun 2012 09:24:01 GMT

Hey Richard, thanks for your answer. I read your solution before and it doesn't work to me... log out, log in and nothing... everything (playlists...) has gone, and I can't go to my premium session. I tried to access with my username from spotify instead of facebook and it remains the problem. I don't know why my account it's duplicated, how can I fix the problem? thanks in advance

Re: Premium Poof!

Richard — Sun, 17 Jun 2012 09:37:20 GMT

anoiram - I've manually deleted the duplicate account now. How's it looking?

Re: Premium Poof!

anoiram1 — Sun, 17 Jun 2012 09:57:33 GMT

Richard! It worked! I really appreciate your help!

Re: Premium Poof!

user-removed — Mon, 18 Jun 2012 09:03:27 GMT

Hello, I'm experiencing the same problem. I'm a premium user and this last week I've lost all my playlists and according to spotify I'm a free user. How do I solve this? Cheers Leen

Re: Premium Poof!

user-removed — Mon, 18 Jun 2012 09:09:41 GMT

Used the options by Richard and it worked!!! Thanks!!!