topic Re: Premium downgraded while Testphase. in Archived content

Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 16:09:33 GMT

Dear Spotify Team,

i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to upgrade.

Please explain!

It wasn´t cool to sit in the train and wanting to hear some music.... but no working spotify

Re: Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 16:18:56 GMT

Seems to be you created somehow duplicate account.

To solve this in no time, contact via contact form. http://www.spotify.com/about-us/contact/

Re: Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 16:47:46 GMT

wrote an contact form with a link to thread.... no better yet....

SPOTIFY

Y U NO WORK!?

Re: Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 16:50:42 GMT

Spotify can solve problems soon - however every customer has own ticket. When Spotify reach yours ticket - all should be fixed. Be patient.

Re: Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 16:56:00 GMT

thx^^

Re: Premium downgraded while Testphase.

user-removed — Wed, 20 Jun 2012 17:00:35 GMT

I think that average response time is 3 days. But maybe you get a response and solution within 2 days.