topic Re: Payment issues in Archived content

Payment issues

Abzent — Fri, 17 Feb 2012 07:33:41 GMT

I´m trying to upgrade my free account to Premium.

The issue I´m having is that it always ends up at "Payment failed".

I´ve tried to change the payment type (visa and paypal) several times, on different computers and different browsers (IE and Chrome). nothing seems to help...

I´ve even ordered some things off ebay (with my paypal account) yesterday, just to see that my PayPal worked.

Any Ideas?

Re: Payment issues

woodfield — Fri, 17 Feb 2012 08:22:01 GMT

I am experiancing the same problem. "Payment Failed" "Check card details."

Anybody have any ideas?

Re: Payment issues

Abzent — Fri, 17 Feb 2012 08:26:38 GMT

This is acctually the first time a company refuses to accept my money 🙂

Re: Payment issues

meahtenoha — Fri, 17 Feb 2012 12:11:50 GMT

Hi Abzent and Woodfield,

I recommend making sure your cards meet all of the following requirements to work on our site (especially being open to foreign purchases and e-commerce transactions).

If you still can't make the payment via your card or a PayPal account, try purchasing one of our e-cards--these can be bought for 1, 3, 6 or 12 months.

Re: Payment issues

Abzent — Fri, 17 Feb 2012 13:02:32 GMT

Hi Meredith.

I´m sure my card (Swedish) am open for foreign purchases, and the other requirements, since I´ve been bying things from all over the world with it (and the paypal-account connected to it).

I payed for premium, with the same paypal-account about a year ago without any issues.

Sure, I can buy an e-card, but then I have to do teh same every month.

Is there any other way?

Re: Payment issues

Chilinot — Fri, 25 May 2012 18:05:31 GMT

Im having the exact same issue. I have used my card to purchase premium before but canceled it the month after since i had to save my money that month. Now it wont accept my card again and i know it has enough money. The same with my paypal. It keeps giving me the same error (payment failed)

Re: Payment issues

Sam — Fri, 25 May 2012 18:14:58 GMT

Chilinot - Welcome to the Community. If your having trouble, I'd suggest getting in touch with our payments team, who'll be able to look into it closer. Just head to 'About us' above, then 'Contact Form'.

Before you do though, take a look at our Help section here: http://www.spotify.com/help/faq/payment/#payment-problem

Re: Payment issues

martbd — Fri, 25 May 2012 18:49:08 GMT

I getting following error when I try making a payment "Sorry, wrong password", I signed up using my Facebook account.