topic customer service ???????? in Archived content

customer service ????????

jaywillin — Thu, 21 Jun 2012 21:44:24 GMT

is there really no way to contact customer service ? i've searched FAQ, the community forums,

posted my question in the forum, tried to contact "customer service" did their "contact form" of drop boxes,

so i could ask my question, nothing happens, to continue button, send, text box ?????

not worth 10 bucks a month, when i can spend 10 bucks a month somewhere else, AND get better bit rates

Re: customer service ????????

spotify_a_fraud — Thu, 21 Jun 2012 21:55:13 GMT

I thought Spotify was a serious business. This is just ridiculous. Ive never in my whole life experienced worse customer service.

Unbelievable

Re: customer service ????????

jaywillin — Thu, 21 Jun 2012 22:48:40 GMT

yeah so far, not real impressed, to say the least, if i don't hear from them soon, i'll cancel here

spend my money elsewhere, its not like spotify doesn't have any competion, maybe they don't need the $$$

enough to care a whole lot

Re: customer service ????????

David — Fri, 22 Jun 2012 05:16:30 GMT

Hello,

Our contact form sadly went down last night. We're still looking into what might have happened, but the contact form appears to be working now. We apologise for any inconvenience caused.

To get in touch with an advisor, scroll up, click on "About us" and then "contact form".

Re: customer service ????????

jaywillin — Fri, 22 Jun 2012 10:45:35 GMT

ok, i'll try once more

Re: customer service ????????

thass — Tue, 11 Sep 2012 15:11:49 GMT

The terrible customer service is the one thing that will make me quit Spotify. It's a shame because I really enjoy the Spotify concept, but it is so crazy frustruating to try to solve a tech problem without the ability to speak to someone and problem solve over the phone. At least have a real-time chat available, for god's sake!!! They need to get a clue about this ASAP or they will be losing a lot of customers.

Re: customer service ????????

iluvstcroix — Fri, 20 Jun 2014 15:07:41 GMT

Did you ever find out how to contact these people? I am just frustrated as heck. Any information would be helpful!!

Re: customer service ????????

Peter__ — Fri, 20 Jun 2014 15:38:35 GMT

To get in touch with Spotify support, tweet @SpotifyCares or send them an email here:
https://www.spotify.com/about-us/contact/contact-spotify-support/

Re: customer service ????????

jaywillin — Fri, 20 Jun 2014 17:15:09 GMT

email is the only way

yes, not so good, but did get my issue settled