topic Re: Missing Premium Service in Archived content

Missing Premium Service

kadki — Fri, 17 Feb 2012 21:31:30 GMT

My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January. I have tried Logging Off and then Logging in with no luck.

Re: Missing Premium Service

ruffedgz — Fri, 17 Feb 2012 21:43:52 GMT

Just to make sure, if you go to your name at the top right corner of the site, click 'Overview', what does Spotify say under "Subscription status"?

You don't have to paste the whole "Subscription status" thing on here but I would think this might be important if Spotify is showing you as 'free subscription' but they are charging you for a premium service.

Also, how are you logging in (through Spotify or Facebook)? After reading this thread ( http://community.spotify.com/t5/Accounts-Subscriptions-and/Please-read-Missing-playlists-Premium-disappeared/td-p/61 ), it talks about making sure that your Spotify account is linked to your Facebook so no matter which account you use, you should see both your subscription status change and your playlists restored.

If that doesn't help, go to the contact form ( http://www.spotify.com/about-us/contact/contact-spotify-support/?contact )to get anything else resolved.

Hope this gets resolved!

Re: Missing Premium Service

kadki — Fri, 17 Feb 2012 21:57:56 GMT

Subscription status

You are currently using Spotify Free.

this is what my overview states. Funny thing is (not really funny) Spotify keeps taking $9.99 from my bank account. I will try the link you suggested.

thanks

Re: Missing Premium Service

kadki — Fri, 17 Feb 2012 22:35:00 GMT

Running out of options. I have tried just about every suggestion to figure out what I do not have my premium service. I am up for any other ideas..

Re: Missing Premium Service

Sam — Sat, 18 Feb 2012 12:29:46 GMT

Kadki,

I've just had a look into your account, it looks like a pretty strange problem. Could you email into our Customer Support for us? Just click on 'About Us' above and then click on the 'Contact Form'.

If you can tell me when you do so, I'll get back to you as soon as possible.

Re: Missing Premium Service

kadki — Sat, 18 Feb 2012 15:27:41 GMT

Sam,

I just sent a request to customer support - actually, sent a few request since yesterday. I appreciate your help in this matter.

Re: Missing Premium Service

Dreamwastaken — Sun, 18 Apr 2021 06:31:23 GMT

Maybe you are on wrong account?