topic Re: Bought premium, still not working, don't have facebook. in Archived content

Bought premium, still not working, don't have facebook.

retiltxet — Sun, 24 Jun 2012 21:21:06 GMT

Hi,

I bought Premium a few days ago, and it shows up as premium when i click on upgrade inside spotify. My mobile app doesnt work either, and other computers still show I am a free user. Could you please look at this and extend my services the same number of days I havent been able to access them?

BTW I dont have a facebook or other usernames.

Thanks

Re: Bought premium, still not working, don't have facebook.

Laxen76 — Mon, 25 Jun 2012 12:35:08 GMT

I have the exact same issue!

(same here regarding FB-accounts..)

Spotify Crew Please respond!!

Re: Bought premium, still not working, don't have facebook.

retiltxet — Mon, 25 Jun 2012 13:32:02 GMT

It's apparent to me that Spotify either doesn't care, or is ill equipped to handle these types of problems. The contact form doesnt work, and support@spotify.com is useless as well.

I'll give it another day to see if they resolve and extend my subscription the days I'm owed. If it doesn't work, I'll be filing a chargeback with my credit card company, and I would suggest anyone with a similar issue try to resolve it with Spotify and if not just dispute the charge. That'll get their attention.

Re: Bought premium, still not working, don't have facebook.

Sam — Wed, 27 Jun 2012 06:14:50 GMT

Hi guys,

I'm pleased to see Meredith has sorted you out. Let us know if you have any additional trouble at all.

Re: Bought premium, still not working, don't have facebook.

Bennis — Wed, 27 Jun 2012 21:29:40 GMT

Hi!

I'm having the same problem... I've been in contact with customer service, but I'm asked to log in and out again. It's been 2 days since I purched premium, and I still get free. I'm told everything is okey on your end, and it says on my purchases that my payment went through...

Re: Bought premium, still not working, don't have facebook.

Sam — Thu, 28 Jun 2012 06:00:47 GMT

Bennis - Not to worry, this can be sorted. I'm just getting back to your email now.

Re: Bought premium, still not working, don't have facebook.

Martin01 — Wed, 15 Aug 2012 12:21:12 GMT

Hello there,

i bought spotify premium by giftcard last saterday. I received an e-mail for the payment, but i don't get premium on my account. I do have facebook, but with their link there is no change. I've tried loggin in and out again, looked at help, tried to read as many things i could find about this trough community, and also tried to fill in the contactform. Never a correct answer. Please help me listen to my music with spotify premium again?! Many thanks!!

Re: Bought premium, still not working, don't have facebook.

Sam — Wed, 15 Aug 2012 17:46:20 GMT

Martin01 - Hmm, it looks like you created a new account when you added the code to your account. To sort this, just stay in contact with our Customer Support team, as we can't sort any payment issue over the forum. They're very good, so don't worry.

Re: Bought premium, still not working, don't have facebook.

Gerdee — Thu, 16 Aug 2012 11:42:45 GMT

Guys I'm getting had to. I have paid for premium account I even have a statement on my banking account that says spotify has charged me this is theft. If we band together with our cases we can contact the proper authorities and set spotify straight. This is Against the law.

Re: Bought premium, still not working, don't have facebook.

Sam — Thu, 16 Aug 2012 16:21:24 GMT

Gerdee - We've replied to your emails, are you not getting them? We are trying to sort this. Have you checked your junk/spam filters at all?

Re: Bought premium, still not working, don't have facebook.

Gerdee — Wed, 22 Aug 2012 10:59:13 GMT

Checked them all man
I called my bank today they said the charges came through. This is theft. I sent you guys a credit card authorization code, the date of the charge, the exact time even. This is theft and fraud.

Re: Bought premium, still not working, don't have facebook.

fiatcoupe432 — Thu, 16 Aug 2012 19:58:41 GMT

Hi!I've got the same problem...Upgrated from unlimited to premium for "offline mode" and it's not working....??!!but my account says it's premium???I've reinstalled the account and still the same...how long it's going to be like this???actually I've started to regret that I've upgrated and am paying more ...for what???Hope the problem will be sorted...

Re: Bought premium, still not working

JonoSeabourne — Sat, 22 Sep 2012 01:45:21 GMT

Hi There,

Bought Premium today but my Mac, iPad and iPhone still tell me I don't have premium...

Please help me get what I paid for!

Thanks

Jono

Re: Bought premium, still not working, don't have facebook.

cassboss — Sat, 22 Sep 2012 01:52:26 GMT

This is happening to me too. It doesnt show premium on desktop or iphone for my account...

Re: Bought premium, still not working

Mario_1989 — Sat, 22 Sep 2012 13:08:15 GMT

Signed up for spotify yesterday (9/21/2012) and waited a day to see if premium would kick in but it has not yet. Can you please help? ive sent an email to you guys, but i cant sit around and wait days or weeks for a response. whats the resolution? and which end of the product is this on? Ive cancelled my subscription until this is resolved, and i know you will charge me for this month because the charge already showed up on my credit card. so fix this and ill re-subscribe.

Re: Bought premium, still not working, don't have facebook.

ewa123 — Sat, 22 Sep 2012 13:21:33 GMT

I have the same problem with my account. Bought Premium about an hour ago. I remember it being a fast so how long do I need to wait before my account is upgraded?

Re: Bought premium, still not working, don't have facebook.

user-removed — Fri, 02 Nov 2012 19:03:55 GMT

Same thing here. Why not tell anyone how to fix it? I just paid 10 dollars for nothing. Could I get some help. Can't get premium on my phone and I have facebook

Re: Bought premium, still not working, don't have facebook.

user-removed — Fri, 02 Nov 2012 19:05:22 GMT

Hey there and welcome to the Commnuity.

There is some problems with servers and servers should be up and running soon.

You have Premium account in Spotify system, the update is slow, apologies for that. You should get an Premium soon to your lovely device.

Also before that you might want to try to fishing this update manually, just log out from app and then log in back! Also you may need to do this several times before update arrives to you.

Re: Bought premium, still not working, don't have facebook.

David — Fri, 02 Nov 2012 19:07:01 GMT

Hi guys,

I'm going to keep this matter updated on this thread. Feel free to post there!

I'll lock this thread for now.