topic Re: Need to pay subscription after card was declined? in Archived content

Need to pay subscription after card was declined?

staciewt67 — Wed, 04 Jul 2012 03:51:03 GMT

My debit card was declined on July 1, 2012 when my payment was due but now I've got money on my card and I want to pay for it so I have my playlists back. It's only letting me use the Radio and I have never had that happen before. I have Spotify free and I'm always able to listen to my playlists and my Starred music. How can I get that back or pay for my subscription now that I've got the money on my card that you have on file? It usually only costs me $.99 a month for the Spotify Free.

Re: Need to pay subscription after card was declined?

Richard — Wed, 04 Jul 2012 06:33:25 GMT

To get back your subscription back up and running you'll just need to restart it on your subscription page. Let us know if you have any difficulties with this.

Re: Need to pay subscription after card was declined?

elisewellmaker1 — Thu, 23 Oct 2014 13:52:57 GMT

Im having the same problem but there is no where on that page to pay for a sootify payment.

Re: Need to pay subscription after card was declined?

Peter__ — Thu, 23 Oct 2014 14:07:37 GMT

@elisewellmaker1 - What does your subscription status on your online overview say exactly?

https://www.spotify.com/account/overview/

Re: Need to pay subscription after card was declined?

elisewellmaker1 — Thu, 23 Oct 2014 14:17:07 GMT

It just says my payment will be paid on October 19,2014 but it's Oct 22

Re: Need to pay subscription after card was declined?

Peter__ — Thu, 23 Oct 2014 14:19:17 GMT

What normally happens after a payment fails is Spotify give you a few days grace before retrying the payment. If your account is still on Premium, then you don't need to do anything as that means they are still waiting to retry in the near future.

Re: Need to pay subscription after card was declined?

elisewellmaker1 — Thu, 23 Oct 2014 14:24:03 GMT

Oooo... ok.. got cha... Thank you.... @peter