topic Changing Country Settings in Archived content

Changing Country Settings

Katinka — Wed, 04 Jul 2012 08:00:32 GMT

Hi!

I can not change the country in my settings without getting an unlimited or premium account. But I want to keep my for free account. How can I change the country settings anyway?

Thanks in advance!

Re: Changing Country Settings

Richard — Wed, 04 Jul 2012 08:09:46 GMT

Hey Katinka, welcome to the Community.

Don't worry - you don't need to begin a paid subscription to change your country. You will need to enter payment details to do this, but it shouldn't commit you to any payments. We just need this for verification.

Re: Changing Country Settings

mje2815 — Tue, 18 Dec 2012 17:27:24 GMT

What if you want to change your country details but don't have a local credit card? I'm studying abroad for a year in the UK and don't have (or plan to get) a local bank account / card number.

Re: Changing Country Settings

meahtenoha — Tue, 18 Dec 2012 17:38:54 GMT

Hi mje2815 - You should now be able to change to the country matching your IP address.

What happens when you try to make that change from your profile page: https://www.spotify.com/account/profile/

Re: Changing Country Settings

mje2815 — Sun, 27 Jan 2013 19:41:20 GMT

the country setting is still grayed out

Re: Changing Country Settings

annna3219 — Tue, 17 Sep 2013 15:06:40 GMT

Hi,
I also had an account in Austria. Now I'm in Sweden and I tried to change my country to Sweden - but it doesn't work. It's just telling me that my username is already used, but doesn't let me change the country. Can you help me?

BR
Anna

Re: Changing Country Settings

emmiviitala — Tue, 17 Sep 2013 21:21:14 GMT

Hi!

I also have the same problem. When I'm trying to change the country, it says that my email-address is already taken. What should I do? Thanks!

Re: Changing Country Settings

Peter__ — Fri, 20 Sep 2013 11:30:22 GMT

Hey guys! Welcome to the community 🙂

If you are getting a username or email address already in use error, it means (annoyingly) you have two accounts in the Spotify system. Its easy to fix, but you will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the duplicate account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter