topic Re: Spotify Premium in Archived content

Spotify Premium

lfields — Fri, 06 Jul 2012 18:06:05 GMT

So I upgraded to Spotify Premium a month or so ago and everything was working great. I forgot to update my credit card information on my account when the renewal day of the month hit so obviously I was not able to get Premium until I updated the card. Well I updated the card and Premium began working again for 1 day then for some reason everytime I logged in after that I no longer had access to Premium. I had to listen to commercials and can not stream it on my iphone. I am very frustrated as I have the receipt to prove I have paid this month's payment and everytime I login and then hit the "upgrad" button in the upper right hand corner of the browser it goes to my account where it then says I AM using Premium Spotify but clearly I am not. Please fix.

Re: Spotify Premium

Sam — Sat, 07 Jul 2012 10:53:24 GMT

Ifields - For account issues, you'll need to contact our Customer Support team. We can't really do them on here. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.

Re: Spotify Premium

user-removed — Sat, 07 Jul 2012 18:25:37 GMT

I have an ongoing issue is there a better way to contact? When I use the site the response takes 3 days and is not helpful.

Re: Spotify Premium

Sam — Sun, 08 Jul 2012 08:43:13 GMT

Something34523 - Our official support channel is the Contact Form I mention above. I can see you've been in contact with us, one of our team will get back to you as soon as possible.