topic Re: Won't upgrade to premium in Archived content

Won't upgrade to premium

marthash — Tue, 17 Jul 2012 14:57:04 GMT

Hello.
I purchased Spotify Premium yesterday, but i still have Spotify free on my computer and the app doesn't work on my iPhone. I have logged out and in several times, but it has not solved the problem. What to do? Please help!

Re: Won't upgrade to premium

B-dahl — Tue, 17 Jul 2012 17:43:33 GMT

I have the same problem. I have tried to log in and log out, restarted the application, restarted the device and reinstalled the app on my Iphone. Any suggestions?

Re: Won't upgrade to premium

Sam — Tue, 17 Jul 2012 18:33:36 GMT

Hi guys,

If you're having trouble with this, it's worth getting in touch with our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.

Re: Won't upgrade to premium

Daved1031 — Sat, 22 Sep 2012 01:04:29 GMT

Every post has a moderator saying this. This is rediculous. It says my payment went through just fine, and I am not getting what I paid for. I have logged out and uninstalled on my PC and my galaxy s2 phone. I will be warning people about spotify premium for sure if this doesnt start working right now.

Re: Won't upgrade to premium

juneberrystar — Sat, 22 Sep 2012 03:31:26 GMT

Please help! I've tried logging out and logging back in. My payment went through on paypal and I'm not getting premium on my iphone. why do I still have ads on my computer!!

Jillian

Re: Won't upgrade to premium

m0658 — Wed, 17 Apr 2013 10:21:11 GMT

I had premium on my HTC for 6 months. my premium ran out, and so i bought an in-store receipt for premium. I upgraded online on the /prepaid site and it said the payment went through, still my spotify app on HTC wont upgrade to premium. Ive tried everything, logging in and out, turning the device off, trying to type the code by phone(it says the code is already used). Whats going on?? Do i have to buy a new premium upgrade just for my phone? In that case you will definetly loose a customer!

Re: Won't upgrade to premium

Peter__ — Wed, 17 Apr 2013 12:35:01 GMT

@m0658 wrote:

I had premium on my HTC for 6 months. my premium ran out, and so i bought an in-store receipt for premium. I upgraded online on the /prepaid site and it said the payment went through, still my spotify app on HTC wont upgrade to premium. Ive tried everything, logging in and out, turning the device off, trying to type the code by phone(it says the code is already used). Whats going on?? Do i have to buy a new premium upgrade just for my phone? In that case you will definetly loose a customer!

Sometimes it can just take a while for your subscription to reappear on all of your devices.

Can you try uninstalling and reinstalling the Spotify app again?

Peter

Re: Won't upgrade to premium

barbieq12 — Fri, 12 Dec 2014 01:48:30 GMT

I have the exact same problem! I upgraded to premium a month ago and it expired, so I decided to upgrade to premium again. But this time it's not working!, it says my account is free and there's no option to click upgrade to premium again. It's very frustrating. I see that there are a lot of comments of people having the same issue!! This is not right, somebody please fix this issue.

Re: Won't upgrade to premium

Ctseat — Tue, 09 May 2017 20:29:13 GMT

This explanation absolutely sucks. For a company as big as Spotify they should have a darn phone number by now. See ya Spotify hello Apple Music