topic MAD - Password in Archived content

HELP: Password

tomlol — Thu, 19 Jul 2012 16:28:00 GMT

Hey, i've signed into my account via facebook. But i've eventually signed out on the spotify client... but because i haven't signed out for ages i've forgotten my password, and i can't reset it to my email because my email has been blocked. Plus i can't change the password beacause i need to enter my passsword to reset. But i've forgotten my password? What do you suggest i should do?

Re: HELP: Password

Sam — Thu, 19 Jul 2012 16:33:36 GMT

Hi,

For any account issue, just head to 'About us' above, then 'Contact Form'. Our Customer Support team will be able to help out nice and quickly.

Re: HELP: Password

tomlol — Thu, 19 Jul 2012 16:40:51 GMT

ok thanks, where will the message get sent to... because if its my email i cant access my email

Re: HELP: Password

Sam — Thu, 19 Jul 2012 17:01:25 GMT

If you specify in your message where you want the reply to be sent to, we'll send it to that.

Re: HELP: Password

tomlol — Thu, 19 Jul 2012 18:23:43 GMT

okay i have done thanks

Re: HELP: Password

tomlol — Thu, 19 Jul 2012 18:25:27 GMT

still haven't got a relpy btw

MAD - Password

tomlol — Fri, 20 Jul 2012 00:53:54 GMT

I'm paying for spotify monthly and i can't even use it, i've sent a help contact form and i still have no reply! I need a new password. Waste

Re: MAD - Password

meahtenoha — Fri, 20 Jul 2012 08:36:45 GMT

Hi tomlol - I'm sure a member of our support team will be in touch shortly. They'll be able to help you via email after confirming a few details.

in the meantime, I can see your FB profile is linked to your 'tomlol' account. You should be able to also sign in with the email address/ password you use for FB. Give that a try and we'll be in touch ASAP.