topic Re: Cannot Upgrade To Unlimited in Archived content

Cannot Upgrade To Unlimited

user-removed — Tue, 24 Jul 2012 11:43:11 GMT

Hi, i'm attempting to upgrade my account to Unlimited but everytime I login to facebook after clicking confirm purchase, I get a page up which says this;

I've tried doing the same thing on my brothers Facebook account and it works fine, this page doesn't show up, i've also tried using different browsers to upgrade my account, but I get the same sort of message. There's nothing more I can really so, can anybody help?

Re: Cannot Upgrade To Unlimited

user-removed — Tue, 24 Jul 2012 11:44:29 GMT

Try the Mozilla Firefox or other browser?

Re: Cannot Upgrade To Unlimited

user-removed — Tue, 24 Jul 2012 11:47:26 GMT

Tried Firefox and IE, but just get the same sort of message

Re: Cannot Upgrade To Unlimited

David — Tue, 24 Jul 2012 11:50:57 GMT

Very odd. You could try ensuring that you are logged into Facebook in your browser first of all, and that might help. Also, bizarrely, a reinstallation of Flash might help.

1. Uninstall Spotify and remove all Spotify folders.
2. Complete uninstall of Flash (http://kb2.adobe.com/cps/141/tn_14157.html). In order to uninstall Flash you need to ensure it's not currently being used (basically have no programs running at all).
3. Restart your computer and install Flash again, from http://get.adobe.com/flashplayer/
4. Download and install the latest version of Spotify: https://www.spotify.com/download/

Re: Cannot Upgrade To Unlimited

user-removed — Tue, 24 Jul 2012 12:19:14 GMT

Just did the above and still getting the same message, also tried upgrading through my brothers laptop but I also get the same message when trying to login through Facebook. I am only able to access my account my loading the Spotify application then clicking account, then when I try to purchase Spotify Unlimited or Premium, I get the page showing up when trying to login through facebook. Any other suggestions?

Re: Cannot Upgrade To Unlimited

David — Wed, 25 Jul 2012 09:59:58 GMT

Hey,

I just tried to look for your account on our database, and couldn't seem to find anything - What username / email address are you using to log in?

Re: Cannot Upgrade To Unlimited

willow1 — Sat, 29 Sep 2012 21:15:55 GMT

I'm having the same problem on galaxy s3 😕