topic Re: Problems going back to free after free trial. in Archived content

Problems going back to free after free trial.

robftm — Tue, 24 Jul 2012 17:21:33 GMT

Hi,

I wonder if anyone can help.

I tried a two day trial which has expired. I want to go back to freebut the toolbar on the Spotify programme says Premium. My account says free. How fdo I do this please?

Thanks.

Mr FTM.

Re: Problems going back to free after free trial.

darrenescott-gb — Tue, 18 Feb 2014 12:48:20 GMT

'for everyone -everywhere'

Me too.

HTC phone

Had 48hours free trial early Feb 2014.

Now you offer completely free 'for everyone -everywhere' -but message says "...you'll need Spotify Premium!"

Can you reset it so I can start agin please??

Thanks

btw I can listen ok on PC.

Re: Problems going back to free after free trial.

Peter__ — Tue, 18 Feb 2014 12:46:45 GMT

@darrenescott-gb - What type of HTC phone is it? Spotify free on mobile devices requires android 2.3 or above and an up to date Spotify application (and excludes Windows Phone devices).

Re: Problems going back to free after free trial.

darrenescott-gb — Tue, 18 Feb 2014 13:13:58 GMT

Thanks for quick reply.

Android 2.2!

Shame it doesn't mention that in all the ads!!! Can I tell the promo people they've made me very excited > frustrated > SAD!!!!! ??

btw - ? this is a different system from just a few days ago when it played fine for the 48hour trial :(( ?

0.6.5.183

Re: Problems going back to free after free trial.

Peter__ — Tue, 18 Feb 2014 13:16:00 GMT

You get a free 48 hour full premium trial the first time you login on any mobile device.

Sorry to be the bearer of bad news! 😞

Re: Problems going back to free after free trial.

darrenescott-gb — Tue, 18 Feb 2014 13:41:35 GMT

Sigh.

So it isn't a technical issue of the the phone not being 2.3.

It feels a shame they've made that decision.

Re: Problems going back to free after free trial.

Peter__ — Tue, 18 Feb 2014 13:56:17 GMT

It is, the Spotify application version which has the free mobile support in it came out after Spotify discontinued support for android 2.2 (which I would assume was for some technical reason).