topic Re: One year?? in Archived content

One year??

dennusb — Thu, 02 Aug 2012 08:19:26 GMT

Hi,

I hope someone can help me because this is weird. I have an Spotify Premium subscribtion. It runs for almost 2 years now and every month i have to pay 9,99. Now suddenly, the website says i bought i YEAR-SUBSCRIPTION for 119,88 euro and the money has been gone from my creditcard too. I did NOT buy the subscription. I haven't logged in to the site, i haven't got an e-mail confirmation.

How can this be happening? I don't want a YEAR subscription.....

Regards,

DennusB

Re: One year??

Richard — Thu, 02 Aug 2012 08:38:27 GMT

It sounds like some kind of payment mistake. Don't worry, we should be able to get this sorted - just get in touch through our contact form.

Re: One year??

MattSuda — Thu, 02 Aug 2012 08:39:47 GMT

Spotify can help you with this if you contact them directly.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the subject dropdown select "manage subscriptions & trials"

From the second dropdown select "request refund"

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

Re: One year??

dennusb — Thu, 02 Aug 2012 09:51:32 GMT

I already send a message through the contact-form. I hope they respond quickly.. 😞