topic Re: Credit card refusal? in Archived content

Credit card refusal?

rienders — Thu, 02 Aug 2012 10:28:50 GMT

Hello, I've been a free spotify user for a long time now and decided i wanted to go premium. Now i have a credit card, so i tried to use it. Then suddenly i got a refusal with the message that i should check the input i have given. I have paid for multiple things overseas, so my card can pay for commerce outside the Dutch border. Still: Why can't I subscribe? The country i live in is correct on my spotify profile and facebook profile that im syncing to so im drawing a blank. Can anyone help? Thanks.

Re: Credit card refusal?

Liam — Thu, 02 Aug 2012 11:45:54 GMT

@rienders wrote:
Hello, I've been a free spotify user for a long time now and decided i wanted to go premium. Now i have a credit card, so i tried to use it. Then suddenly i got a refusal with the message that i should check the input i have given. I have paid for multiple things overseas, so my card can pay for commerce outside the Dutch border. Still: Why can't I subscribe? The country i live in is correct on my spotify profile and facebook profile that im syncing to so im drawing a blank. Can anyone help? Thanks.

Hi, is the card issuer country the same as the country your profile is set to?

If it is you should contact spotify using the contact form: Click Me

Re: Credit card refusal?

rienders — Thu, 02 Aug 2012 13:37:15 GMT

Hi.

Yeah; my credit card is from the same country as the country set in my profile (The Netherlands). Thanks for your answer though, unfortunately im still at a loss.

Re: Credit card refusal?

Liam — Thu, 02 Aug 2012 13:51:21 GMT

You should see if your bank blocked the charge, then contact support at the link above 🙂

Re: Credit card refusal?

Rocio — Thu, 02 Aug 2012 14:05:42 GMT

Hello rienders, welcome to the Community 🙂

Could you double check your payment details? I don´t actually see any of them on our system. You can check it out if you log in to our website and go to "Edit profile" option, then you will be able to change or edit your payment details: http://www.spotify.com/se/

If you keep having problems with this, please send us a ticket:

https://www.spotify.com/se/about-us/contact/contact-spotify-support//

Thanks and sorry for the inconveniences.

Re: Credit card refusal?

rienders — Thu, 02 Aug 2012 14:24:19 GMT

This is the message i get when i put in the information at the payment details page:
"Declined, please check or change payment details."

Payment details can therefor not be in the system, because im declined to do so by the spotify system.

I called my bank but they dont see a problem with my bank account, so it does seem like it's the spotify side that is the problem.

Re: Credit card refusal?

Rocio — Thu, 02 Aug 2012 14:32:15 GMT

That seems really weird actually but Im sure my colleagues will solve it for you. Please send a ticket to this link: https://www.spotify.com/se/about-us/contact/contact-spotify-support//

Thanks and sorry again for the inconveniences.

Re: Credit card refusal?

rienders — Thu, 02 Aug 2012 15:27:45 GMT

I know; it's the reason i use the forum. Normally i always try to find my own solutions but this time i really am, as far as im considered, out of options. I´ll make a ticket and send it to spotify support. Thanks in any case for the help.

Re: Credit card refusal?

orgasmicfox — Sat, 01 Dec 2012 03:53:25 GMT

i am having this same problem i sent a ticket but with no reply. please help me

Re: Credit card refusal?

Peter__ — Sat, 01 Dec 2012 11:56:59 GMT

@orgasmicfox wrote:

i am having this same problem i sent a ticket but with no reply. please help me

Hey! Welcome to the community 🙂

I would suggest that you make sure that your card and account meet all of the requirements set out in the Payment FAQ.

As for your support ticket, how long ago did you submit it? If its been more than 48 hours, post your case number here and I will see if I can get a member of staff to look into it for you. You might also want to double check that there are no Spotify messages caught up in your spam/junk folders. Also if you received an automated email reply telling you to visit the community, you need to reply to that message (even if it says not to) to get your case pushed through to one of the Customer Service agents.

Peter

Re: Credit card refusal?

charlieduran — Mon, 26 Aug 2013 18:33:14 GMT

Im having this same problem... Please HELP Spotify. thank you

Re: Credit card refusal?

Peter__ — Mon, 26 Aug 2013 19:49:47 GMT

@charlieduran wrote:

Im having this same problem... Please HELP Spotify. thank you

Does your card meet all of the requirements outlined here?

Peter

Re: Credit card refusal?

charlieduran — Mon, 26 Aug 2013 20:57:56 GMT

YES, nothing is wrong with my card or my bank, everything is good on my end.

Re: Credit card refusal?

meahtenoha — Mon, 26 Aug 2013 21:51:55 GMT

Hey charlieduran - This is one our payments team can give you a hand with. You can reach them via our contact form.

Just note, if you get an autoresponse back please reply again--thanks!

Re: Credit card refusal?

user-removed — Sat, 21 Dec 2013 05:56:14 GMT

I have the same error, i tryed the operation in browsers internet explorer, chrome, opera but is the same problem persist.

The error are in the spotify online payment system that does not allow to write the full name of the card owner, address and phone to confirm payment With the bank. if there are some incomplete data, the bank proceed to decline it.

I can see this problem in very much people that posted here.

Re: Credit card refusal?

12454126 — Sun, 09 Feb 2014 23:59:23 GMT

I am having the same issue as well. The issue is that Spotify does not allow entry of full name and address to match billing statement on cc. Yes, to all of the stupid questions that spotify customer service asked me. I am registered in Us and card is issued in US. I use this card ALL OF THE TIME online and have nver had an issue. Card works internationally.

Please call or chat or do something in real time that slightly resembles customer service.

Please dont ask me the same stupid questions like customer service did twice. Please read what I have already wrote and help me. I need this service turned on today so I can use music off line on my iphone.

Thank you!

Re: Credit card refusal?

Peter__ — Mon, 10 Feb 2014 00:58:44 GMT

@12454126 - Is it possible to pay with PayPal instead (since PayPal will be able to verify your real name)?