topic Re: Need help now! in Archived content

Need help now!

nathalieh — Sun, 05 Aug 2012 22:08:03 GMT

I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need it to work quite now, because my 10 hours is used and I need to add music to an offline playlist. I am very thankful for help!!!

Re: Need help now!

MattSuda — Sun, 05 Aug 2012 22:12:15 GMT

Try logging out and back in to both Spotify on your computer and on your iPhone

and then see if it recognizes your premium subscription.

If not:

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly.

Re: Need help now!

nathalieh — Sun, 05 Aug 2012 22:15:02 GMT

Been trying that lots of times and now it finally works! Thanks for replying!

Re: Need help now!

MattSuda — Sun, 05 Aug 2012 22:18:55 GMT

You're welcome!