topic Re: Spotify keeps sending me emails in Archived content

Spotify keeps sending me emails

grotejoost — Mon, 06 Aug 2012 14:49:21 GMT

Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!

Re: Spotify keeps sending me emails

Liam — Mon, 06 Aug 2012 14:54:59 GMT

I don't think there is a way to turn this off...

I know I get them, although I rarely get them.

Anyways, I cannot see you picture yet. Will have to wait for someone to approve it.

Re: Spotify keeps sending me emails

David — Mon, 06 Aug 2012 16:58:41 GMT

Grotejoost - It seemed that you had two accounts. I've deleted one of them, and these messages shouldn't come your way now.

Re: Spotify keeps sending me emails

grotejoost — Mon, 06 Aug 2012 17:35:11 GMT

Thanks very much! i hope this helps!

Re: Spotify keeps sending me emails

bvinkestijn — Sun, 26 Aug 2012 06:05:48 GMT

Hi, I've got the same problem, keep getting those annoying emails: blablabla added a track to the playlist (I really don't care!)

Please help me with this!

Thank you in advance and regards,

Bastiaan

Here's a screener

Re: Spotify keeps sending me emails

Cyrax — Mon, 15 Oct 2012 08:46:49 GMT

The same thing happens to me. I cannot seem to stop it. What can I do?

Re: Spotify keeps sending me emails

grotejoost — Mon, 15 Oct 2012 08:57:21 GMT

I don't know what David did for me, but it worked for me. I did have to reconnect my facebook to spotify, but other than that I do not recieve any emails anymore. Maybe you should also check if you do not have 2 accounts by accident?

Re: Spotify keeps sending me emails

David — Mon, 15 Oct 2012 13:54:17 GMT

bvinkestijn & Cyrax - Just checked both of your accounts and it seems to had two each. I've deleted them now, and you should be email free.

Re: Spotify keeps sending me emails

Cyrax — Mon, 15 Oct 2012 13:56:21 GMT

Thank you!

Re: Spotify keeps sending me emails

bvinkestijn — Mon, 15 Oct 2012 19:21:24 GMT

Thank you so much!!!

Re: Spotify keeps sending me emails

meahtenoha — Mon, 15 Oct 2012 19:57:47 GMT

If anyone is experiencing this issue, you'll just need to remove that extra account.

I've posted some step-by-step instructions for you here.

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unsubscribe-from-emails/m-p/172260#M21608

Re: Spotify keeps sending me emails

Nalu — Wed, 31 Oct 2012 10:49:33 GMT

I do not seem to have a duplicated account and still I get those emails with everything turned off.

Even "funnier", today I got an email from someone which I'm not connected via Spotify or Facebook. This is getting more annoying by the day.

Re: Spotify keeps sending me emails

meahtenoha — Thu, 01 Nov 2012 07:06:23 GMT

Hi there - Now you can deactive all emails with just one click. Richard has posted an update regarding this issue right here:

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Unwanted-email/m-p/185074#M24471

Re: Spotify keeps sending me emails

as9045 — Thu, 01 Nov 2012 16:26:11 GMT

I'm trying to check "Never" for all of the email notifications, but every time I hit Save, it doesn't save. It reverts back to what it was. I don't want to receive any emails. I don't care about other people's playlists or what they're doing. Can you please stop them from being sent? Thanks..

Re: Spotify keeps sending me emails

Peter__ — Thu, 01 Nov 2012 18:43:31 GMT

@as9045 wrote:

I'm trying to check "Never" for all of the email notifications, but every time I hit Save, it doesn't save. It reverts back to what it was. I don't want to receive any emails. I don't care about other people's playlists or what they're doing. Can you please stop them from being sent? Thanks..

Hey! Welcome to the community 🙂

Have you tried using a different browser? It sounds like something is going wrong submitting the form.

Peter

Re: Spotify keeps sending me emails

as9045 — Sat, 03 Nov 2012 13:15:02 GMT

I logged on using a different browser and everything was checked Never already, which is good, but it's odd that it didn't look like it worked in a different browser. I suppose it just worked itself out. Thanks anyways.

Re: Spotify keeps sending me emails

hēnk — Sat, 03 Nov 2012 13:34:29 GMT

I tried a different browser, and it lost my address, sex and birthday information. So I re-entered the required fields and it gave me this error:

Notice the radio buttons appear to be correct, but when I reload the profile I'm back to square one. Still unable to change them except for daily subscriber mail (instead of immediately).

The message is quite literally: "An unprocessed error has occurred".

EDIT: image

Re: Spotify keeps sending me emails

zoolander84 — Mon, 12 Nov 2012 18:01:02 GMT

I have the exact same problem with the email settings. When I try to change the settings to "never" it just doesn't save. In fact, when the form is submitted I'm redirected to a blank web page i.e. something went wrong. I have to manually edit the address in the browser to go back to my profile settings page only to discover that no changes to the email policy were made.

I have tried on multiple web browsers with the same result on all of them. The "deactivate" link that is mentioned above does the exact same thing - redirects the browser to a blank web page and changes absolutely no settings at all.

I'm getting really tired of getting several emails every day when some distant acquaintance on Facebook happens to add a song in some "Best of 90's Eurotechno" playlist of theirs.

This is as obvious as a bug gets. Please fix it!

Re: Spotify keeps sending me emails

SoyViggi — Tue, 11 Dec 2012 12:54:03 GMT

It happens the same to me!

The weird thing is that emails go to the email address where I have my facebook account.

I don't receive any email in the email I have registered on my Spotify profile.

Help me please this is realllyyyy annoying 😕

Re: Spotify keeps sending me emails

Sam — Tue, 11 Dec 2012 15:13:01 GMT

SoyViggi - Sounds like you have an account linked to your Facebook address as well as your original one. If you could head here... www.spotify.com/account/profile/

Then log in with your Facebook details. You'll be able to disable all notification here.