topic Re: Playlists gone missing in Archived content

Playlists gone missing

briller — Wed, 08 Aug 2012 12:24:33 GMT

All of my playlists on my pc is gone. They are still on my phone though.

Is there a way to get them back on the pc?

Re: Playlists gone missing

Liam — Wed, 08 Aug 2012 13:16:47 GMT

@briller wrote:

All of my playlists on my pc is gone. They are still on my phone though.

Is there a way to get them back on the pc?

Have you tried logging in and out?

Re: Playlists gone missing

briller — Wed, 08 Aug 2012 14:01:26 GMT

several times..

On my mac the playlists show up only as loading. But they never acctually load.

Re: Playlists gone missing

Rocio — Wed, 08 Aug 2012 14:07:34 GMT

They should be back now!

Thanks and welcome to the community 🙂

Re: Playlists gone missing

carrelli — Wed, 08 Aug 2012 21:34:40 GMT

i also lost a playlist called hog island, is it possible to get it back?

Re: Playlists gone missing

Rocio — Thu, 09 Aug 2012 07:43:41 GMT

hello carrelli 🙂

Now, you should have your playlist back.

Thanks,

Re: Playlists gone missing

rainbowmusic — Wed, 05 Dec 2012 23:04:49 GMT

My playlists have disappered too, I logged out of my account (I use facebook) on Spotify and when I logged back in, ALL of my playlists disappeared! Can you help me get them back? The only one I really want though is my 🙂 music (: playlist. Thanks.

Re: Playlists gone missing

meahtenoha — Thu, 06 Dec 2012 10:31:17 GMT

Hi rainbowmusic - Ah, I can see what's going on here. It looks like your Facebook was disconnected from your account. A new account was created as the orignal one was then disabled.

I've moved those playlists back over for you. Just sign out/ sign back in.

Re: Playlists gone missing

user-removed — Tue, 07 May 2013 06:00:00 GMT

Hello Moderators

My Playlists and stared files have somehow gone missing as well. I think I have the duplicate account issue that others have had. I have read the tutorials on how to fix it but it hasnt worked for me. I also sent in a support request a week ago but havent heard anything.

I know the lists still exist because I can see it on my blog but I cant access them in spotify

Please help, I have relized thru this that the playlists and stars are the best features of spotify

Thanks!

Re: Playlists gone missing

Peter__ — Tue, 07 May 2013 09:07:24 GMT

@user-removed wrote:

Hello Moderators

My Playlists and stared files have somehow gone missing as well. I think I have the duplicate account issue that others have had. I have read the tutorials on how to fix it but it hasnt worked for me. I also sent in a support request a week ago but havent heard anything.

I know the lists still exist because I can see it on my blog but I cant access them in spotify

Please help, I have relized thru this that the playlists and stars are the best features of spotify

Thanks!

Hey there 🙂

Can you post your case number from when you got in touch (its in the first automated email reply you get) and I will see if someone can chase that up for you?

Peter

Re: Playlists gone missing

user-removed — Tue, 07 May 2013 16:58:18 GMT

Hello, the Case # is: 00678734

Re: Playlists gone missing

user-removed — Wed, 08 May 2013 16:44:11 GMT

Any update on this case( 00678734 ) ???

Re: Playlists gone missing

Richard — Sat, 11 May 2013 15:53:02 GMT

@user-removed wrote:

Any update on this case( 00678734 ) ???

Your case was automatically resolved by the system. But I've reopened it so you should be hearing from us shortly. Thanks!

Re: Playlists gone missing

Beavis — Sun, 12 May 2013 10:35:09 GMT

Hello moderators, this is Moto925 from the posts above.I was sent an email in reguards to my case 00678734 however I was not able to login to my Moto925(Community acount) to access my messages that were sent to me. My Spotify user name is Savage925

I was able to login to spotify with Savage925 but my playlist did not show up. Please let me know what Login to use to acess my playlists. I really need them back.

The spotify logins are becoming so tangled up its becoming confusing as to what user name to log into. I now have 2 logins for Spotify(savage925 and [Snip-Email-SuperUser]) and 2 logins for the community boards (Moto925 and Beavis) Please make this one login system.

Re: Playlists gone missing

Peter__ — Sun, 12 May 2013 10:34:39 GMT

Hey! 🙂

Just to let you know, I am going to edit your email address out of your post, best to keep those details private 😉

I would suggest you get in touch with the Spotify team directly using the online contact form and they will be able to merge all of those accounts for you. Since there are so many (it would appear) it is probably best if one of their agents digs into this for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Playlists gone missing

Ryan_Deaton — Fri, 06 Sep 2013 11:39:42 GMT

Hi there my party time playlist is gone please help me get it back thank you so much.

Re: Playlists gone missing

user-removed — Fri, 06 Sep 2013 11:44:53 GMT

Try this link http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Deleted-a-Playlist/td-p/180006

Re: Playlists gone missing

Peter__ — Fri, 06 Sep 2013 16:20:23 GMT

Hey guys 🙂

Just to keep the community tidy I am going to close this thread.

If you:

- Are missing one or a few playlists (but not all of them) then please follow the steps in this topic to get those back.

- If you are missing all of your playlists, or your subscription then please check out this topic.

Peter