topic Re: Offline synced on more then 3 devices message?! in Archived content

Offline synced on more then 3 devices message?!

Iinco — Mon, 20 Feb 2012 10:02:56 GMT

I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message says that I just should quit and restarts spotify.
BUT NOW TO THE PROBLEM!!: I follow the message and quit spotify with hope that all my offlinemusic will still be there, BUT NO..!! And the other thing is that i DO NOT have synced playlists on 3 devices!!!! ONLY on my iphone!! When I restart spotify all music that I have synced are gone!!!?? WHY?! This is so annoying, and I am a paying coustomer so this makes me so angry!! Why pay if the program, by itself deletes my synced stuff...please help? What to do when even not the steps that I follow do not do as it says..?!

Re: Offline synced on more then 3 devices message?!

meahtenoha — Mon, 20 Feb 2012 10:07:11 GMT

Hi there,

This sounds related to an issue we're aware of for the iPhone. Check out this thread from our older forums for more info: https://getsatisfaction.com/spotify/topics/iphone_offline_playlists_de_synced_3_device_limit

There are some things to try there to help sort things out, such as disabling syncing with the iCloud.

We could also try removing all the devices linked to your account and letting you start over, just note that you will need to resync your playlists again. If that's something you'd like to try just let me know.

Re: Offline synced on more then 3 devices message?!

Speedymo — Tue, 21 Feb 2012 08:46:36 GMT

Hi,

may be the problem I have is similar to this issue? I have a premuium account and I use Spotify on my PC, Laptop, and Blackberry. I am continuously having to resync my offline lists. I also get messages on the laptop and the PC saying offline mode has been withdrawn from this device. Why is that? What can be done about it?

many thanks

Speedymo

Re: Offline synced on more then 3 devices message?!

David — Tue, 21 Feb 2012 14:14:23 GMT

Speedymo - Just taken a look into your account. The three devices connected to your account appear to be a Linux machine, and two Blackberry's.

Well, I say two - It appears that two caches have been created on the same Blackberry. What might have happened here is that there has a cache been created on both your SD card and your internal memory.

What we could do is reset your devices, allowing you to start with a clean slate in connecting devices. Hopefully this message won't pop up again after doing this.

Re: Offline synced on more then 3 devices message?!

Speedymo — Wed, 22 Feb 2012 08:48:43 GMT

Hi David,

Thank you for the response, I'll see if I can sort the cach issue myself before restting my account. Will get back to you on this. Cheers 🙂

Re: Offline synced on more then 3 devices message?!

Russelbradford — Thu, 23 Feb 2012 00:54:16 GMT

David, Meredith, I continually get the same error too. Please could you reset all the devices I have linked to my account so I can start again and hopefully not get the message any more? Thanks

Re: Offline synced on more then 3 devices message?!

katiewwillison — Thu, 23 Feb 2012 05:47:38 GMT

Hello hello,

I'm having the same problem, but would just looove to be able to use spotify instead of the standard iPhone music app... I have offline playlists on my laptop and my phone -- would iCloud make 3 then? or more? Or is it just that they are straight-up incompatible? If I should be fine with laptop+iphone+icloud as three then I'd like an account reset as well, otherwise I suppose I'll just not use offline playlists on my laptop and hope for the best....Kind of inconvenient, but I do love my Spotify! And I trust you guys are debugging this issue as we post 🙂

Re: Offline synced on more then 3 devices message?!

meahtenoha — Thu, 23 Feb 2012 13:45:49 GMT

Hi Katiewwillison and Russelbradford

Could you both take a look in your inbox as I've just sent some emails about resetting your devices.

Re: Offline synced on more then 3 devices message?!

RedEagle99 — Fri, 24 Feb 2012 22:45:51 GMT

Where can you find out what devices consist of the 3? I suspect my old iphone, which I no longer have is counting as 1.

Re: Offline synced on more then 3 devices message?!

Warlord698 — Mon, 27 Feb 2012 00:45:20 GMT

yea, it would be nice to be able to manage the devices connected to the account, kind of like with Netflix. I know I need to have my old Palm (WebOS) phone removed but can't find where to do it

Re: Offline synced on more then 3 devices message?!

robertderosny — Mon, 27 Feb 2012 09:26:51 GMT

Hello there,

I've got exactly the same problem : every now and then, my iphone app tells me i have playlists synced on more than 3 devices and delete all my offline content ! it usually happen just before taking the plane. a big, big fail for such a nice app.

I'd like to have the ability to remove all devices linked to my account from my settings on the website. could you please do it for me as you proposed ?

thank you in advance.

best,

error message more than 3 offline devices

wrhys156 — Mon, 27 Feb 2012 16:44:49 GMT

can my account be reset so i could have a clean slate to set new devices

Re: Offline synced on more then 3 devices message?!

Featherbeard — Tue, 28 Feb 2012 03:57:46 GMT

I'm having the same problem here, completely out of the blue. I was listening to Spotify on my Android phone on the way home from work, working perfectly. I close it, and a few hours later re-open it only to have the 'synched on more then 3 devices". Absolutely nothing has changed, what's the deal?

Re: Offline synced on more then 3 devices message?!

meahtenoha — Tue, 28 Feb 2012 10:48:07 GMT

Redeagle99, Warlord 698, Robertderosny, Featherbeard:

I think the best steps for all of you would be to remove the devices linked to your account so you can start again.

Please have a look in your inbox as I've just sent you all emails--thanks!

Re: Offline synced on more then 3 devices message?!

charmjem — Tue, 28 Feb 2012 16:05:59 GMT

Hi,

I am also experiencing the same problems, there should only be a dell laptop, iTouch and a blackberry.

Is there a way on the website to see which devices are included? And I am not sure how I would remove the devices linked to my account.

Thanks

Re: Offline synced on more then 3 devices message?!

meahtenoha — Tue, 28 Feb 2012 16:24:27 GMT

Hi Charmjem,

At the moment there isn't a way to check online which devices are linked to your account. However if you contact our support team they can provide this information for you.

There's an email on its way to you so please have a look in your inbox. As soon as we confirm a few details we can remove the devices from your account so you can start again.

Spotify tells me I have more than three devices with offline playlists -- but I don't

ashaw953 — Sat, 03 Mar 2012 18:11:49 GMT

Whenever I travel with my iPhone and connect to Spotify via wireless networks (e.g. in a hotel or office), Spotify tells me that I have too many devices with offline playlists. However, I only use the offline playlist feature on my iPhone.

Could it be that Spotify is using the IP address to identify "devices"? If so, this would give an erroneous count of devices, since the IP address is associated with the wireless router, not with my iPhone. Thus, every time I use my phone with a new wireless network (e.g. when I stay at a hotel, or visit a coffee shop with free wireless) it counts as a new device, even though it really is just one physical device. As a result, Spotify is continually wiping the offline playlists on my phone, which is quite annoying.

In any case, if my theory is correct, it would be very nice if Spotify could find a better way to identify devices.

I'd be interested in hearing from Spotify as to whether my theory is correct.

Thanks!!!

Andy

Re: Spotify tells me I have more than three devices with offline playlists -- but I don't

Das_goat — Mon, 05 Mar 2012 15:15:03 GMT

Yes I have the same problem here, its quite annoying.. Since i dont have a wlan at home and dont have time to resync my device all the time.. So fix it

Re: Spotify tells me I have more than three devices with offline playlists -- but I don't

meahtenoha — Mon, 05 Mar 2012 15:55:09 GMT

ashaw953 & Das_goat - I've just sent emails to both of you as well

Re: Spotify tells me I have more than three devices with offline playlists -- but I don't

sentagoda — Mon, 05 Mar 2012 19:40:44 GMT

Please reset my account as well. Man this is annyoing.