topic Re: refund in Archived content

refund

badguy4life — Thu, 09 Aug 2012 07:26:53 GMT

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

Re: refund

meahtenoha — Thu, 09 Aug 2012 07:52:47 GMT

Hi badguy4life - We've forwarded your query to the customer service department. A member of our payments team will be in touch shortly--keep an eye on your personal inbox.

Any other users with payments queries should head to the contact form. As these cases require discussing personal details, you're saving yourself an extra step by getting in touch via email.

Re: refund

badguy4life — Thu, 09 Aug 2012 19:51:00 GMT

yes please refund my second payment

Re: refund

meahtenoha — Sat, 11 Aug 2012 20:19:00 GMT

Hi badguy4life - It'd be great if you could also resopnd directly to that email we've sent you. Or, if you post the case number here I can take a look as well.

As we've said payments issues usually can't be handled directly on the forums.

Re: refund

Capnwally — Thu, 27 Dec 2012 23:37:46 GMT

Hi,

I'm in a similar boat, trying to get a refund on some gift purchases, and I really want to make sure someone is handling it, because i seems that I'll I'm getting are automated responses. I sent an email to premium@spotify.com with the codes asking for them to be cancelled but have yet to hear back from anyone confirming my money has been refunded. I filled out a contact form with the same info, and I was sent an automated email back telling me to come here and ask. What else do I need to do to make sure my money is refunded? (Still within the first 14 days)

Re: refund

Peter__ — Fri, 28 Dec 2012 00:10:02 GMT

@Capnwally wrote:

Hi,

I'm in a similar boat, trying to get a refund on some gift purchases, and I really want to make sure someone is handling it, because i seems that I'll I'm getting are automated responses. I sent an email to premium@spotify.com with the codes asking for them to be cancelled but have yet to hear back from anyone confirming my money has been refunded. I filled out a contact form with the same info, and I was sent an automated email back telling me to come here and ask. What else do I need to do to make sure my money is refunded? (Still within the first 14 days)

If you submitted a contact form and got an automated email directing you back to the community, just reply directly back to that email and a member of the customer services team will get back to you as soon as possible.

Peter

Re: refund

Capnwally — Fri, 28 Dec 2012 00:15:01 GMT

Even if it was sent from a noreply address?

Re: refund

Peter__ — Fri, 28 Dec 2012 00:20:57 GMT

Yup, never really understood it myself but replying seems to guarentee your message will get to an agent.

Peter

Re: refund

mcneilledesma — Tue, 05 Mar 2013 21:33:26 GMT

hello spotify , i am posting due to a fee that i was charged thismorning, i thought ifi stopped using spotify it wouldnt charge me.i looked throughout the app to see where i could cancel but i guess didnt do it in time. if i could kindly ask for a refund for now my bankaccount is overdrawn, so please respond ASAP so i dont get charged another $35 unless you're willing to compensate

if possible, respond via email : mcneilledesma@yahoo.com

or contact # (310)343-5617

Re: refund

Peter__ — Tue, 05 Mar 2013 21:37:35 GMT

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further. When you signed up to Spotify, you signed up to a rolling monthly subscription, so you will be charged every month. You can cancel at any time from your online account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: refund

juanrea1980 — Sat, 23 Jan 2016 16:41:21 GMT

I am trying to get in the contact form for a refund and i a either to dumb or this site is made to steal your money. I was charged twice in my credit card and i still have no premium service. How can I get my refund?