topic Re: Giftcard code invalid in Archived content

Giftcard code invalid

Majkii — Fri, 10 Aug 2012 11:35:02 GMT

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

Re: Giftcard code invalid

Majkii — Tue, 14 Aug 2012 19:18:34 GMT

It actually pisses me off that noone of the mods doesnt reply..

Re: Giftcard code invalid

meahtenoha — Wed, 15 Aug 2012 09:25:47 GMT

Hi Majjkii - We've forwarded your query to the customer service department. A member of our support team will be in touch shortly--keep an eye on your personal inbox.

If you think you're also experiencing a payments/ gift card issue, please get in touch via the contact form.

Giftcard code invalid

Fatboy73 — Sat, 15 Sep 2012 12:16:30 GMT

Hi I have exactly the same problem. I purchased a 300sek giftcard. Once I redeem the code I got this message "invalid code", and then the system asks me to check it again.The code I entered is the correct one so the answer does'nt help at all. So the people in the store where I bought it. Nobody knows there how it works.

My question is, have I lost my almost 30€ or I am missing something?

Thanks in advance for any help

@Majkii wrote:

I bought a giftcard yesterday. And when I enter the code it says it is invalid, altho its not. I've tried on 3 different platforms (don't know why but I did). I've been back to the place I bought it but the code is activaded and they are just the middlehand so they couldn't help me.

PS: I really think you should have a telephone support aswell.

Re: Giftcard code invalid

Sam — Sat, 15 Sep 2012 12:21:45 GMT

Fatboy73 - We'll be able to look into it for you, but you'll need to contact our payments team here.

We can't sort anything out here, too many security details needed.

Re: Giftcard code invalid

Fatboy73 — Mon, 17 Sep 2012 18:00:39 GMT

Hi,

I still have the same problem. Nobody contacted me. Looks like customer service is not working as it should

Re: Giftcard code invalid

Fatboy73 — Tue, 18 Sep 2012 13:22:49 GMT

still waiting for your reply!

Re: Giftcard code invalid

Fatboy73 — Wed, 19 Sep 2012 08:36:22 GMT

Are you guys on vacation?
It's been far too long since I contacted you and still have no solution to my problem.
In fact you haven't contacted me for 3 days now!!

I demand a solution NOW

Re: Giftcard code invalid

meahtenoha — Wed, 19 Sep 2012 17:42:53 GMT

Hi there - You should've received an email from my colleague just today. She can keep helping via that email thread.

Re: Giftcard code invalid

Cj — Wed, 03 Oct 2012 13:58:28 GMT

I just bought and the code says We are currently not able to redeem this code! HELP!

Re: Giftcard code invalid

HPatronen — Wed, 03 Oct 2012 15:17:51 GMT

Im having the same problem! Although I bought my code 24.08.2012... im pretty sure it hasnt been 12 months since then

Re: Giftcard code invalid

meahtenoha — Thu, 04 Oct 2012 07:49:34 GMT

We're currently looking into the redeeming process for you. Please see Dave's post here.

As soon as there's an update we'll let you know.

Re: Giftcard code invalid

seveneleven764 — Fri, 05 Oct 2012 13:20:29 GMT

I have the same problem, pretty frustrating.

Re: Giftcard code invalid

ERAZMUS2 — Fri, 05 Oct 2012 13:53:41 GMT

Same problem here!

Re: Giftcard code invalid

ruurd01 — Fri, 05 Oct 2012 14:04:47 GMT

Same problem here!!

Re: Giftcard code invalid

Risto — Fri, 05 Oct 2012 14:06:52 GMT

Im also having this problem with my prepaid card...I bought one for myself, and my sister for her birthday and my sisters one isnt working , havent tried mine yet because of this. Could you please inform me when its working again!

Risto

Re: Giftcard code invalid

meahtenoha — Fri, 05 Oct 2012 16:19:00 GMT

Hi everyone, quick update. As a first port of call can you all try the steps found here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/We-are-currently-not-able-to-redeem-this-code/m-p/164020#M20466

If you're still unable to redeem that code please fill out our contact form. Be sure to include the code you are trying to redeem so we can investigate.

Re: Giftcard code invalid

Clive — Fri, 05 Oct 2012 17:05:35 GMT

same problem with me, I've tried 2 different cards

Re: Giftcard code invalid

1123945986 — Fri, 05 Oct 2012 19:49:10 GMT

I'm also having problems with redeeming a gift card. I've been trying for 4 hours now- sometimes I get a success message but when checking my account i'm still on the free version!

Re: Giftcard code invalid

dcarlier1970 — Fri, 05 Oct 2012 21:12:55 GMT

I get two messages

"Oeps! er is iets misgegaan probeer het later opnieuw............"

And

we wer not able to redeem this code....... ( or something along those lines)

I filled in a Contact form and checked out the blog, no solutions!

Can I please get what I paid for?