topic Re: no ecard or code in Archived content

no ecard or code

user-removed — Tue, 14 Aug 2012 23:13:09 GMT

i purchased a 3 month ecard for my brother but have not received the code or he hasn't received the ecard.

i've used the contact form and got a completely pointless automated reply telling me to use the help section, it doesnt say anything about the case being looked into. not helpful.

the case number is 00172900

Please advise, where is it as my card has been charged.

thank you

Re: no ecard or code

MattSuda — Tue, 14 Aug 2012 23:21:57 GMT

There is nothing I can do, but if a mod sees this thread they can help you with this.

It shouldn't be too long before they see this.

Hopefully they can help you out.

Re: no ecard or code

MattSuda — Wed, 15 Aug 2012 06:40:02 GMT

Hopefully a mod will see this soon.

Re: no ecard or code

user-removed — Wed, 15 Aug 2012 06:50:01 GMT

thank u. is there any phone no for spotify does anyone know?

Re: no ecard or code

MattSuda — Wed, 15 Aug 2012 06:57:31 GMT

No, Spotify does all support through the contact form.

A mod should be here soon.

Re: no ecard or code

David — Wed, 15 Aug 2012 07:00:52 GMT

Hello!

As you sent a case through, one of our advisors should be with you soon. They should be able to look into this for you.

Re: no ecard or code

MattSuda — Wed, 15 Aug 2012 07:03:16 GMT

Hmmm... I wasn't sure based on what they said they got in the email. Thanks!

If you don't get a response from support within a reasonable amount of time, please post back.

Re: no ecard or code

user-removed — Wed, 23 Dec 2015 17:11:00 GMT

I have the same problem. I bought a 6 month plan for my sister, but i accidently put in a wrong email address for them to send it. I did not get a receipt myself, but my card was charged. Two messages to help desk and no answer 😞