topic Re: Music purchase in Archived content

Music purchase

aldamon — Mon, 20 Aug 2012 14:23:17 GMT

I bought an album from Spotify for the first time on 27 July just before going on holiday. I see on my credit card bill that I was charged separately for £4.60 twice. I've now checked my email which confirms that I was charged separately under two different order IDs in two separate emails.

How can I t confirm the cost of the music I bought and that I've not been double charged. It's not a lot of money but I just want to be sure their system works before I use it again. The reply I got from Spotify support was general and there doesn't seem to be a phone number to call

Thanks, Al Damon

Re: Music purchase

neo-x — Mon, 20 Aug 2012 14:34:10 GMT

So you bought an album (1) and now you see it charged twice?
I'd say contacting Spotify directly with the Contact Form
http://www.spotify.com/fi/about-us/contact/contact-spotify-support/?contact
or waiting for reply here, might solve the issue.

And sure always when charged some extra costs even tho if it's not much, its cash lost.

Re: Music purchase

aldamon — Mon, 20 Aug 2012 14:36:22 GMT

Thanks. Yes, 1 album. I'll give them some time to respond

Re: Music purchase

neo-x — Mon, 20 Aug 2012 14:39:02 GMT

I'v escalated this to the mods, and hopefully they will respond to this shortly.

Re: Music purchase

meahtenoha — Mon, 20 Aug 2012 15:19:49 GMT

Hi aldamon - A response has been sent your case. Our payments team can certainly help here.

Have a look in your inbox whenever you get the chance.

Re: Music purchase

aldamon — Mon, 20 Aug 2012 15:40:01 GMT

Thanks. All sorted. Brilliant. Al

Re: Music purchase

neo-x — Mon, 20 Aug 2012 16:22:43 GMT

Great that this got sorted 🙂