https://community.spotify.com/t5/Archived-content/Disabled/m-p/132156#M27285 Hi there,<BR /><BR />Is this on a mobile device at all? If so, in order to use your Spotify on any mobile device, Spotify Premium is needed. <BR /><BR />You can see more info here: <A href="http://www.spotify.com/get-spotify/overview/" target="_blank">http://www.spotify.com/get-spotify/overview/</A> Fri, 24 Aug 2012 08:55:02 GMT Sam 2012-08-24T08:55:02Z https://community.spotify.com/t5/Archived-content/Disabled/m-p/131902#M27284 Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont want to go back to a premium account, just a free one, and it says I'm using Spotify free, but everything's still frozen and blocked. Why? And how do I fix it? Thu, 23 Aug 2012 19:46:47 GMT https://community.spotify.com/t5/Archived-content/Disabled/m-p/131902#M27284 shaugnessy 2012-08-23T19:46:47Z https://community.spotify.com/t5/Archived-content/Disabled/m-p/132156#M27285 Hi there,<BR /><BR />Is this on a mobile device at all? If so, in order to use your Spotify on any mobile device, Spotify Premium is needed. <BR /><BR />You can see more info here: <A href="http://www.spotify.com/get-spotify/overview/" target="_blank">http://www.spotify.com/get-spotify/overview/</A> Fri, 24 Aug 2012 08:55:02 GMT https://community.spotify.com/t5/Archived-content/Disabled/m-p/132156#M27285 Sam 2012-08-24T08:55:02Z