topic Re: One month free? in Archived content

One month free?

Pinklilly86 — Mon, 27 Aug 2012 18:44:31 GMT

I've just signed up for the one month free trial of Spotify Premium, nothing happened on my Spotify account even after logging out and logging back in, I clicked on a 'get premium' sign in Spotify and its sent me another receipt charging me for this month!

I am NOT happy, I am not going to pay for this month.

Any ideas??

Re: One month free?

Pinklilly86 — Mon, 27 Aug 2012 18:53:01 GMT

I've just been looking at other advice. I've tried the 'clean reinstallation' and Premium still isn't showing up on my account so i've neither got Premium and I haven't got it free.

Re: One month free?

Sam — Tue, 28 Aug 2012 10:55:54 GMT

Pinklilly86 - I'm sorry to hear this. You'll need to get in touch with our payments team here. Don't worry, they're very nice and will get it sorted as soon as they can. Just head here to get in touch: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

Re: One month free?

jme2k7 — Tue, 28 Aug 2012 11:13:08 GMT

Try this mate:

While in the client: Click on Edit >Prefences >Scroll down to Cache, Right click and copy the path to the cache folder >Click start >and Paste the path in the search bar >Once in the Cache folder, SIGN OUT/EXIT the Spotify client >Delete everything from the folder.

Then just load up the Spotify client and you SHOULD now have the Premium status at the top of the screen and the upgrade button should no longer be there.

Hope this helps guys.

Jamie.