topic Re: Premium doesn't work!! in Archived content

Premium doesn't work!!

hoegg — Mon, 27 Aug 2012 19:21:31 GMT

I just upgraded to Spotify Premium today.

The problem is that it doesn't work. On my mobile-phone it just still says "The track is only available for Premium users."

And YES, I have already tried the "clean reinstallation" several times but it just still doesn't seem to work.

Re: Premium doesn't work!!

StaciaBlase — Mon, 27 Aug 2012 19:32:19 GMT

I have the exact same problem. I've tried logging out and in, and reinstalling Spotify on my iphone and desktop, but its not recognizing that I purchased the Free Trial / Subscription.

I think there are quite a few people experiencing this today..

Re: Premium doesn't work!!

sveimo — Mon, 27 Aug 2012 19:44:54 GMT

Same happends too me. try to logg in with my Onkyo and my Premium. Get the answer: Login Error. Please check account infromation.

Re: Premium doesn't work!!

user-removed — Mon, 27 Aug 2012 19:46:16 GMT

Same problem for me bloody shocking... I will be expecting compensation for days without service

Re: Premium doesn't work!!

believeyo — Mon, 27 Aug 2012 19:50:52 GMT

i did also upgrade today. got a receipt on my mail, but no premium-.- it's gone 4 hours now.

Re: Premium doesn't work!!

user-removed — Mon, 27 Aug 2012 19:52:59 GMT

Obviously some issue with their system they aren't admitting

Re: Premium doesn't work!!

user-removed — Mon, 27 Aug 2012 19:53:20 GMT

Pretty shoddy service so far I have to admit

Re: Premium doesn't work!!

Esenese — Mon, 27 Aug 2012 19:57:50 GMT

I also boght Spotify premum toda but still it says I´m using spotify free... But when I view my account it says I´m having premium but still there is advertising... And I havent yet gotten a receipt either:( But the money is gone from my bankaccount :S

Re: Premium doesn't work!!

Sakura — Mon, 27 Aug 2012 20:02:49 GMT

Ich habe das gleiche Problem. Am Pc und auf meinem IPhone sagt Spotify mir das ich noch Free benutze. Wenn ich dann aber auf der Internetseite auf mein Profil klicke steht dort das ich Premium besitze. Ich warte nun noch bis morgen ab, evtl braucht es ja etwas länger......

Re: Premium doesn't work!!

MJgirl — Mon, 27 Aug 2012 20:04:53 GMT

same here -.-

Re: Premium doesn't work!!

wozmcfc — Mon, 27 Aug 2012 20:12:45 GMT

I'm having the same problem.

Re: Premium doesn't work!!

Vindarfromblack — Mon, 27 Aug 2012 20:22:31 GMT

I got the exact same problem. i upgraded it a couples of hours ago and i cant lissen to my music from my cellphone and on my computer the ads keep popping up. Ive never had this problem before and its really bugging my, i cant enjoy my playslist with this f@#!$ng ads keep popping up. Please fix this asap! (I rather use youtube if this keep up).

ps. People who have had this problem should be given extra days of premium or something.

ps2. and yes ive tried logging in and out. Several times! If i knew this was going to happen i would never ever set up a new subcrription. FIX IT! I did not pay 10 bucks for this, i hate the ads. they **bleep** up my playlist and how im i supposed to enjoy my music on the cellphone. This has been going on for hours.

Re: Premium doesn't work!!

user-removed — Mon, 27 Aug 2012 20:18:39 GMT

Unfortunately I'm having the same problem 😞 £9.99 is expensive for just a month let alone if it's not going to work!

george_cobhc

Re: Premium doesn't work!!

tallymatty — Mon, 27 Aug 2012 20:21:08 GMT

Same thing happening here.

Re: Premium doesn't work!!

Vindarfromblack — Mon, 27 Aug 2012 20:24:03 GMT

You should compensation everyone who have been effected by this, even if it is for just a couple of hours. If you are providing a service make sure it works. You can not let this be going on for hours and days!!

Re: Premium doesn't work!!

vng10 — Mon, 27 Aug 2012 20:24:08 GMT

agreed.... so are you guys just gonna wait it out or are you guys cancelling it?

Re: Premium doesn't work!!

Gonzo784 — Mon, 27 Aug 2012 20:24:24 GMT

I am having the same problem here...

Re: Premium doesn't work!!

Pinklilly86 — Mon, 27 Aug 2012 20:27:19 GMT

I'm not cancelling, its supposed to be a free trial for me (although I am being charged for it - that is a separate issue and i've emailed the issue for a refund). I was hoping it would be a nice easy transition and apparently its not. I'm leaning very much towards NOT continuing after the trial. If its not sorted out in the next few days i'll be giving up on the trial completely and leaving Spotify for good.

Re: Premium doesn't work!!

florittweger — Mon, 27 Aug 2012 20:33:27 GMT

Same problem here !

Re: Premium doesn't work!!

vng10 — Mon, 27 Aug 2012 20:37:55 GMT

Could it may be just a server problem within the company or something?