topic Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!! in Archived content

Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

yl — Fri, 31 Aug 2012 21:37:34 GMT

I payed to have an unlimited account and downloaded the Spotify Installer.exe from the Spotify website to update the program (it seemed to indicate it), and what do I get? A virus!! What the hell is this??

Theoretically my antivirus blocked after detectinc it as a trojan it but now Spotify does not launch anymore. So I double checked at https://www.virustotal.com/, and it detected two trojans in that file: TrojanDownloader.Generic.adyr and TROJ_GEN.F47V0829

What kind of service is it?? Are you now selling virus instead of music?? Please help me clean this mess!

Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

yl — Fri, 31 Aug 2012 21:42:22 GMT

And where is the official technical support? They say contat us through the contact form, but it is impossible to find that contact form. If you offer a service you must offer support to ensure quality of the service. Please help me solve this mess about the trojan, I want my PC save, and I payed to have music and Spotify does not launch...

Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

user-removed — Fri, 31 Aug 2012 22:19:47 GMT

It's false positive.

Contact to your anti virus company and ask what's this.

Best antivirus programs in market like Avast and MSE detect Spotify as safe - and this is safe. And best of all, both are free!

Can't find any virus...

See this, only 2 of 42 antivirus programs detects it as virus. It's false positive (wrong alarm to you as virus).

SHA256:	353ad6486baf4ac65e91adaf23145451e6cef8fb9a238eb2aff265adefe7b6e7
File name:	Spotify Installer.exe
Detection ratio:	2 / 42
Analysis date:	2012-08-31 21:22:22 UTC ( 54 minutes ago )

Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

user-removed — Fri, 31 Aug 2012 22:25:02 GMT

Solution: remove your Spotify, remove your AV program.

Install Spotify and change your poor AV to high quality MSE http://windows.microsoft.com/en-US/windows/products/security-essentials

Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

yl — Fri, 31 Aug 2012 22:46:14 GMT

Thank you, but if it was not a virus, why does Spotify work anymore? There must be a link, right?

Re: Help! Trojan in Spotify Installer.exe downloaded from Spotify website!!

user-removed — Fri, 31 Aug 2012 22:47:34 GMT

Your AV is deleted file as virus. However Spotify may need this file to work.

Just re-install Spotify.