topic Re: Premium subscription in Archived content

Premium subscription

Rondon — Sun, 02 Sep 2012 10:54:17 GMT

Hi

My dad recently purchased spotty premium and had the app installed on the iPad, however when trying to access it, a message appears basically saying that in order to use it a premium account is required despite paying the 9.99 . Can you please help? We go on holiday today and he will be disappointed if he can't access any music 😞

Many thanks

Re: Premium subscription

David — Sun, 02 Sep 2012 11:04:48 GMT

Hey!

Premium does appear to be up and running on your account. Try logging out and back in a couple of times, it should hopefully refresh onto your account.

Re: Premium subscription

Rondon — Sun, 02 Sep 2012 14:06:46 GMT

Followed the instructions you advised and still not working. Can you helwhat use what the problem is. Rather than sign in through facebookmis it better to log in using spotify???

Re: Premium subscription

David — Sun, 02 Sep 2012 14:19:40 GMT

Hello,

You should be getting access to your Premium by logging in through Facebook. However, according to our database the Premium doesn't appear to have been accessed yet.... The email address you should be logging in with is a Hotmail account.

Re: Premium subscription

Rondon — Sun, 02 Sep 2012 14:38:00 GMT

Hii

Sorry to be a pain bt this is still not working even though I have entered the hotmail address. Not sure what the issue is. Would it be better to closeFacebook and just use the spotify account. My dad informs me that he has multiple Facebook log indetails so can we plase just use one.

Thanks

Re: Premium subscription

David — Sun, 02 Sep 2012 14:40:26 GMT

Hello,

It's a little difficult to confirm details in a public forum like this - It might be best to do this over email. That way, I can confirm the email that is needed to use to log into the Premium account.

Could you please send a message over to us by clicking on "About Us" above and then selecting "contact form". When you are given a case number, please pop it below and I'll get in touch.

Re: Premium subscription

Rondon — Sun, 02 Sep 2012 14:45:49 GMT

Thanks I have sent in a case request.