topic Re: I can't play any tracks! in Archived content

I can't play any tracks!

Miasmile — Mon, 03 Sep 2012 10:52:17 GMT

Hi!
I have Spotify Premium n all the sudden I can't play any tracks, on My mobile or computer. All tracks is lightgrey n unplayable.
Whats wrong?
Please help me!!

Re: I can't play any tracks!

Richard — Mon, 03 Sep 2012 10:57:14 GMT

It looks like the subscription was cancelled on your account, due to a lost/forgotten card. Is this not correct?

If not, we apologise for the mistake. You should be able to restart your Premium subscription at http://www.spotify.com/account/subscription/

Re: I can't play any tracks!

Miasmile — Mon, 03 Sep 2012 11:20:06 GMT

Ahh, yes, kost My card last month. Have a new one now, just registrated it. Does it take som time for premium to get active again cus its still not working.
Thank you for answering so fast! 🙂

Re: I can't play any tracks!

Richard — Tue, 04 Sep 2012 08:31:20 GMT

@Miasmile wrote:
Ahh, yes, kost My card last month. Have a new one now, just registrated it. Does it take som time for premium to get active again cus its still not working.
Thank you for answering so fast! 🙂

Your subscription looks fine to me, but make sure you're logging in with the 'miasmile' username only, rather than an email address.

Re: I can't play any tracks!

Miasmile — Tue, 04 Sep 2012 13:00:40 GMT

Thank you!!
Got it to work!! 🙂