topic Password Issues in Archived content

Password Issues

dd123 — Tue, 04 Sep 2012 05:04:18 GMT

I have spotify for a year now on my PC. I recently got a new phone and tried to use the spotify app. It would not take my password. I tried to reset my password. It said that it was reset. Now I can't log into the phone or my PC. I have tried to reset a few times now. How can I fix this?

Re: Password Issues

meahtenoha — Tue, 04 Sep 2012 07:15:56 GMT

Hi dd123 - Hm, I can confirm everything is alright on our end. Do you mind confirming which username you're using?

It's worth doing a quick clean reinstallation on your PC. Then try signing in with that latest password update.

Re: Password Issues

dd123 — Wed, 05 Sep 2012 09:54:17 GMT

I did a quick clean and reinstallation. It did not work? My user name is my email address which I don't want to publish online. It is the same address I have always had. This issue seemed to start with my phone? I deleted it of my phone until we could get it working. Should I change my username? I don't want to lose all the playlists I created.

Re: Password Issues

dd123 — Wed, 05 Sep 2012 09:56:02 GMT

I had to reset again to reply to you

Re: Password Issues

Jude — Wed, 05 Sep 2012 10:21:35 GMT

Hello,

I think I see the problem. You said this earlier:

"My username is my email address"

When you are not using a Facebook login, you need to use a Spotify username. That cannot be an email address.

I won't post your full Spotify username here, but here's a hint: dxxxxxaxxxs

If you need more help, use the password reset form. It will quote your Spotify username.