topic Re: help me please in Archived content

help me please

user-removed — Wed, 05 Sep 2012 15:12:55 GMT

Hi i have sent several contact forms no replys back at all...there should be a better way to contact you people. For weeks i have tried to add a new credit card so i can pay for my subscription and it keeps denying the card i have used this type of card before it is a visa card and it has worked in the past please help me so i can continue to listen to my music thanks courtney

Re: help me please

user-removed — Wed, 05 Sep 2012 18:00:34 GMT

PLEASE GET BACK TO ME ASAP SHOULDNT BE THIS HARD TO CONTACT SUPPORT

Re: help me please

David — Wed, 05 Sep 2012 18:03:52 GMT

Hey Courtney,

Thanks for getting in touch. Have you tried setting up your card with a PayPal account at all? That might get you up and running with a payment.

Re: help me please

user-removed — Wed, 05 Sep 2012 18:18:10 GMT

yes still having issues

Re: help me please

user-removed — Wed, 05 Sep 2012 19:02:21 GMT

im getting really aggravated this problem has been going on for several weeks i need to be able to pay so i can listen to my music please help resolve this issue asap

Re: help me please

user-removed — Wed, 05 Sep 2012 22:01:24 GMT

david are you going to help me?

Re: help me please

meahtenoha — Thu, 06 Sep 2012 07:59:33 GMT

Hi babygurl86 - Have you made sure your card meets all of the requirements outlined on this site? http://www.spotify.com/help/faq/payment/#why-is-my-subscription-payment-declined

I recommend contacting your bank to make sure that's all confirmed (especially being enabled for e-commerce transactions and open for foreign purchases).

Re: help me please

user-removed — Thu, 06 Sep 2012 13:20:39 GMT

hi meredith im pretty sure the card meets all the requirements i have used this type before its a vanilla visa prepaid giftcard how do i get it to go through it has twenty dollars i want to pay for my subscription and it shouldnt be this complicated

Re: help me please

user-removed — Thu, 06 Sep 2012 21:03:51 GMT

how long till someone can be nice and help me ????

Re: help me please

user-removed — Thu, 06 Sep 2012 21:05:22 GMT

Hey there, do not worry.

I asked one from Customer service to help you.

Watch this space for updates!

Re: help me please

user-removed — Thu, 06 Sep 2012 21:36:37 GMT

you people are pissing me off

Re: help me please

user-removed — Thu, 06 Sep 2012 21:43:17 GMT

No need to double post. I'm not from customer service, so I do not know what's going on with those purchases. All I can do is asking someone from Spotify's Customer service to help you with this request.

Please keep your patience.

However, try in the meantime this:

There are some main requirements that your card must fulfil in order to use it to subscribe to Spotify Premium or Spotify Unlimited.

Ensure that your card has not expired. If you have received a new card, update your credit card details on your Subscription page
The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).
Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard SecureCode).
Your card must also be open to be used for foreign purchases.

After verifying these with your bank, ensure you have enough funds in your account and give it another try from your Subscription page.

Re: help me please

Richard — Fri, 07 Sep 2012 09:35:04 GMT

Hey Babygurl86, I've had a chance to look at this now. On your account, we can't see why your card isn't being accepted at the moment.

I'd recommend checking the requirements that hpguru helpfully pointed out in the above post. And if you still have problems with this, try talking to your bank.

Re: help me please

user-removed — Fri, 07 Sep 2012 13:47:27 GMT

thanks but that dont help if all you people say is to check the requirements obviously i have done that does your site accept pre paid cards and if so what types of cards maybe i should get a free month of premium for all the aggravation and i hope theres an inprovement in customer support

Re: help me please

user-removed — Fri, 07 Sep 2012 13:52:18 GMT

You need a card with Verified by Visa/Mastercard. Actually Visa, Visa Electron or Mastercard. Or PayPal.

Spotify is designed for those credit cards or PayPal. So prepaid cards may not work at all. Check requirements with your prepaid card.

Re: help me please

user-removed — Fri, 07 Sep 2012 14:14:53 GMT

its a visa so it should work

Re: help me please

user-removed — Sat, 08 Sep 2012 00:51:29 GMT

where can i buy a spotify giftcard i been to three targets in my ct area and they didnt know what i was talking about??

Re: help me please

user-removed — Wed, 12 Sep 2012 20:30:57 GMT

What is your country?

Re: help me please

user-removed — Wed, 12 Sep 2012 21:39:54 GMT

nevermind i figured it out thanks

Re: help me please

Contessa — Wed, 12 Dec 2012 02:59:55 GMT

babygurl,

how did you figure it out? am having the same issue w/ the visa vanilla prepaid