topic Bait and switch in Archived content

Bait and switch

Jganem3 — Thu, 06 Sep 2012 16:40:44 GMT

I downloaded the app on my iPad after seeing that a friend of mine on Facebook uses it. Then after attempting to login and failing I finally use the Facebook login. Now I'm notified that I have a 48 hour trial. I thought this app was free. I'm disappointed. I bought my wife a premium account but I'm thinking of canceling it because I think you guys are not playing fair. I don't like having been played with by downloading your free app and then later being told it's only for a 48 hour trial. I only downloaded it so that I could understand better what she sees in your program. Frankly, I don't see anything good about it and have deleted it from my iPad.

Re: Bait and switch

Stupify — Thu, 06 Sep 2012 16:45:36 GMT

It is free on a computer, but mobile devices require a premium account.

Re: Bait and switch

David — Thu, 06 Sep 2012 16:58:55 GMT

Hey!

Sorry if we didn't make this a little clearer in the App Store description, we intend it to come across like that.

It should currently read as -

"Try Spotify Premium for free

If you haven’t tried Premium before, you can try it for 48-hours, completely free."

Re: Bait and switch

VMM — Thu, 06 Sep 2012 17:26:08 GMT

So I just picked up a Sonos and set it up. Added a few apps and decided to try spotify. Got the 48 hour premium trial then received a text stating I could update my info and get a 30 day premium trial. Followed the link and entered my card. Everything seemed fine. Then at 48 hours I was blocked from premium. It said I had been a premium member in the past. I did try downloading the app on facebook but it kept hanging up so I gave up. I haven't been a member otherwise. Was wondering what I could do to set this up again.