topic Re: Can't change profile settings in Archived content

Can't change profile settings

hankinspotify — Tue, 11 Sep 2012 16:07:57 GMT

Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there should only be one account for my email.

Re: Can't change profile settings

Sam — Tue, 11 Sep 2012 16:24:37 GMT

hankinspotify - Welcome to the Community! Looks like you did have two. Don't worry, I've just deleted the (unused) account, so you shouldn't have any more trouble. Just use your 'hankinspotify' username and Spotify password.

Re: Can't change profile settings

hankinspotify — Tue, 11 Sep 2012 16:55:02 GMT

thanks!

Re: Can't change profile settings

koyasan — Fri, 14 Dec 2012 16:27:51 GMT

Hello there, I don't know if it's appropriate to reply in this dated message, but I am having the same problem. Spotify won't let me change my profile settings because the e-mail adress is already taken.

Thanks for your help!

koyasan

Re: Can't change profile settings

Sam — Fri, 14 Dec 2012 16:39:27 GMT

Koyasan - If you give it another try, you should now be able to.

Re: Can't change profile settings

koyasan — Fri, 14 Dec 2012 16:51:16 GMT

Thank you so much!

Re: Can't change profile settings

jg88354 — Tue, 29 Jan 2013 21:07:18 GMT

I am also having the same problem! Any chance you can help me out? Thanks!

Re: Can't change profile settings

Sam — Tue, 29 Jan 2013 21:23:09 GMT

jg88354 - Give it another go.....now!

Re: Can't change profile settings

ravinfy — Thu, 09 May 2013 04:13:06 GMT

Same problem!! Can u pls help?

Re: Can't change profile settings

Adam — Thu, 09 May 2013 07:45:40 GMT

@ravinfy wrote:

Same problem!! Can u pls help?

Everything should be taken care of. Feel free to change your details.

Re: Can't change profile settings

mick0n — Thu, 09 May 2013 08:55:36 GMT

Same here.
I'm a bit curious about it though because it seems that the reason for my other email to be in use is because it is on a facebook account linked to spotify. Up until a few minutes ago it was linked to my own account but now it should be unlinked. Odd right?
And shouldn't I be able to set the same email for both my spotify account and facebook account if they are linked?

Either way, It would be much appreciated if I could be able to change my email address.

Thanks!

Re: Can't change profile settings

user-removed — Wed, 04 Dec 2013 03:35:35 GMT

I'm trying to update my email on my account but it says that the email is already active on a different account. Thus, I tried to use the "Forgot Password" tool and typed in my email but then it says there is no active account with my email? Please help. Thank you

Re: Can't change profile settings

villachamp — Tue, 11 Mar 2014 18:16:17 GMT

Hi, same issue here...

Could you please help?

Thanks!

Re: Can't change profile settings

Peter__ — Tue, 11 Mar 2014 19:19:43 GMT

@villachamp - Which error are you getting?

Re: Can't change profile settings

ubbekongo — Tue, 07 Oct 2014 11:27:33 GMT

Hi, I was trying to change my password today. But I get the same issue ("Another account is already registered with this email address.") when I try to change it.

What up? Can some admin help me out?

Re: Can't change profile settings

Peter__ — Tue, 07 Oct 2014 12:28:30 GMT

@ubbekongo - That error message generally means you have a ghost/duplicate account in the login system, its an annoying issue caused by using the same email address on your Spotify as you do for Facebook and having a Spotify account tied to your Facebook too (which you may not have been aware exists).

You will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the extra account for you which will then allow you to make the change.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Re: Can't change profile settings

foolished — Wed, 08 Oct 2014 04:23:29 GMT

Hey Peter,

I was in Hongkong when I set up my Spotify account but have gone on to tour europe (and used spotify once in London). I am currently in China (with VPN access) right now but I cant seem to change my country to China. I have just gotten here and I do not have a credit card in China. I am a free user. Please help. Thank you so much.

Kenneth

Re: Can't change profile settings

Peter__ — Wed, 08 Oct 2014 13:04:47 GMT

@foolished - Spotify is not available in China which is why you can't change your country over to China. If you wish to continue using your account there for more than 14 days you will need to subscribe to Spotify Premium using a payment method from another country where Spotify is available.

Re: Can't change profile settings

Chickenbones12 — Sun, 12 Oct 2014 21:09:44 GMT

Can you help me aswell. I want to change the email for this account but my email is being used for another account i dont go on. Can you help me please??

Re: Can't change profile settings

Peter__ — Mon, 13 Oct 2014 16:40:34 GMT

@Chickenbones12 - Replied to your other post.