topic Re: Trying to redeem Spotify Gift Card... in Archived content

No message after redeeming code

keyzerlingii — Mon, 24 Sep 2012 10:51:20 GMT

Hi there..

I just got a giftcard from a friend. 100 Sek. I tryed to redeem it and i get to the point where i get promted to type the pin-code down. After i push the redeem button and my webpage turns blank. Nothing happends. If I refresh i get back to where it wants my code again.

I know it's case sensitive, i know it a giftcard etc etc.

Any ideas?

Re: No message after redeeming code

user-removed — Mon, 24 Sep 2012 11:20:24 GMT

Hey there!

Odd problem.

However may I suggest to try another browser for a while to do this?

Thanks!

Re: No message after redeeming code

keyzerlingii — Mon, 24 Sep 2012 11:33:30 GMT

I've tryed Chrome and Safari. No sucess yet :-/.

Any other ideas?

Re: No message after redeeming code

coppis79 — Mon, 24 Sep 2012 11:35:28 GMT

i have a same problem.

Chrome gives error 324 (net::ERR_EMPTY_RESPONSE) and Internet Explorer cannot display the webpage.

Re: No message after redeeming code

Mathilda — Mon, 24 Sep 2012 12:00:20 GMT

Hi,

I've redeemed serveral spotify cards and I have never experienced any problems.

However a few minutes ago my code did not do the trick either...

We have already tried a different computer on another location.

So, I am also thankful for suggestions!

Re: No message after redeeming code

Annes — Mon, 24 Sep 2012 12:22:46 GMT

Mine turnes blank too... I already contacted spotify about it. Don't think that's going to do too much good though.

PLEASE help, I need my music

Re: No message after redeeming code

cadmunkey — Mon, 24 Sep 2012 12:52:21 GMT

Same problem here, just bought my first ever Spotify giftcard, trying to redeem the code (Chrome & I.E.) and neither work.

Not a good start to my spotify experience ;(

Trying to redeem Spotify Gift Card...

gemmasaurus — Mon, 24 Sep 2012 14:13:33 GMT

It doesn't say the code is invalid or has been used. It just says something went wrong, try again or check the help pages. I've tried it a good few times and checked on the FAQs and there doesn't seem to be anything to help!

Anyone shed any light on why it's not working?

Re: Trying to redeem Spotify Gift Card...

Jayroon — Mon, 24 Sep 2012 14:43:20 GMT

I don't know what the problem is.But me and a friend have the same problem.
I am going to search the forums. I'll keep you up to date.

Re: Trying to redeem Spotify Gift Card...

user-removed — Mon, 24 Sep 2012 14:53:08 GMT

I have the same problem and I have tried a few times now... I will also look true the forum for answers!

Re: No message after redeeming code

user-removed — Mon, 24 Sep 2012 15:09:51 GMT

Hey there!

I reported this to Spotify.

Watch this space for updates.

Re: No message after redeeming code

David — Mon, 24 Sep 2012 15:12:49 GMT

Hey guys,

Not too sure what could be happening here. I'll ask around...

Re: No message after redeeming code

Annes — Mon, 24 Sep 2012 15:15:18 GMT

The page doesn't turn blank anymore, i just get an error message: 'oops, something went wrong. Try again or go to the help-section'. Every single time...

Re: Trying to redeem Spotify Gift Card...

user-removed — Mon, 24 Sep 2012 15:15:53 GMT

Hey folks!

There is already thread about this (and also Official response).

Just take a look now http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/No-message-after-redeeming-code/m-p/155588

Thanks!

Re: No message after redeeming code

cadmunkey — Mon, 24 Sep 2012 15:30:38 GMT

Same as Annes. Beginning to wonder if after buying the gift card does it take a few hours to enter your system?

Re: No message after redeeming code

David — Mon, 24 Sep 2012 15:51:25 GMT

Hello again,

Just need to get some clarification here - Are these codes purchased in a store, or ecodes from our website?

Re: No message after redeeming code

Mathilda — Mon, 24 Sep 2012 15:56:07 GMT

I bought my card in the same shop as always.

Until now I have never had any problems entering the code.

It has always worked immediately and flawless.

Re: No message after redeeming code

Annes — Mon, 24 Sep 2012 15:57:52 GMT

I bought mine in a shop too: the supermarket.

Re: No message after redeeming code

gemmasaurus — Mon, 24 Sep 2012 16:01:08 GMT

Yep. Purchased mine in the supermarket and it's doing the very same.

Re: Trying to redeem Spotify Gift Card...

gemmasaurus — Mon, 24 Sep 2012 16:02:04 GMT

Thanks, sorry I missed the other thread!