topic Re: Can't redeem code in Archived content

Can't redeem code

labuschinpotify — Tue, 25 Sep 2012 13:51:22 GMT

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it 😞

This is what my subscription page says:

You have got an active subscription.You subscription will automatically change to Spotify Premium on 2012-10-17 and you will be charged 9,99 € unless you cancel recurrent payments.

I think there is an empty subscription active and there is a word missing in the underlined area.

When I try to redeem my purchased code, the following message appears.

You can not redeem this code, you have another product than this product would give you. To redeem this code, please either upgrade this account to the product type you want to switch to, and then redeem the code, or cancel your current subscription and try again after the subscription has ended.

Even upgrading doesn't work: Product is not avaiable ...

Can you help me please? I am Spotify addicted! 😄

Re: Can't redeem code

Richard — Tue, 25 Sep 2012 16:28:10 GMT

Hey labuschinpotify, welcome to the Community.

That's certainly a strange issue - so thanks for bringing that to our attention.

We're currently investigating things and will let you know what we turn up.

Re: Can't redeem code

Richard — Tue, 25 Sep 2012 17:06:18 GMT

Update!

We have a handy FAQ covering this topic here: https://www.spotify.com/de/help/faq/payment/info-sofort/#sofort-redeem-code

I hope this clears things up for you.

Re: Can't redeem code

Muhammad-Akber — Thu, 12 May 2016 07:42:36 GMT

Hello

i have bought a Code using mol points in malaysia. So when i enter code it says Invalid country. Why is this happening.

I Love spotify i cant Wait. Please reply.

here is the picture.