topic Re: double payment in Archived content

double payment

Return2base — Tue, 25 Sep 2012 18:46:20 GMT

I renewed by unlimited accounf after some time. Now I have a double payment made for the next month. How come? It happened during last weekend, when Spotify had problems with the upgrade server. The upgrade to unlimited did not work the whole day.

How to redeem?

Re: double payment

Richard — Tue, 25 Sep 2012 18:51:19 GMT

The two charges that you see on your statement are both linked to your Spotify account. It's possible that you accidentally pressed the subscription button twice.

But don't worry about having lost any payments. Our system has taken account of both payments and has extended your Unlimited subscription to two months. This means that you will not be charged again on your next billing date. Your subscription will continue as usual the month after.

However, if you would like the second payment refunded and your subscription to continue with normal monthly payments next month, just let us know.

Re: double payment

hlw3113 — Tue, 25 Sep 2012 23:01:38 GMT

Hello, I have had the same problem and I would like to be refunded please

Re: double payment

Richard — Thu, 27 Sep 2012 17:13:57 GMT

@hlw3113 wrote:

Hello, I have had the same problem and I would like to be refunded please

I can see this has been dealt with by our team already.

Re: double payment

Giga938 — Fri, 01 Feb 2013 23:40:24 GMT

I also got a double payment and want mine refunded, could you help me, or should i send a mail or something somewhere else ?

Re: double payment

Peter__ — Sat, 02 Feb 2013 01:08:02 GMT

@Giga938 wrote:

I also got a double payment and want mine refunded, could you help me, or should i send a mail or something somewhere else ?

Hey! Welcome to the community 🙂

As this is a billing query, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: double payment

adkf — Sat, 02 Feb 2013 09:27:12 GMT

The same happened to me, only with Spotify premium. I would like to be refunded, and not to have my subscription prolonged. Thanks.

Re: double payment

Peter__ — Sat, 02 Feb 2013 12:24:04 GMT

@adkf wrote:

The same happened to me, only with Spotify premium. I would like to be refunded, and not to have my subscription prolonged. Thanks.

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this. Too much personal information is needed to process a request like this on the public community.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: double payment

user-removed — Wed, 20 Mar 2013 10:08:38 GMT

Since October 2012 I pay double payments. Must have pressed the button twice. Plese refund me! Thanks!

Re: double payment

Peter__ — Wed, 20 Mar 2013 10:35:44 GMT

@bengtagild wrote:

Since October 2012 I pay double payments. Must have pressed the button twice. Plese refund me! Thanks!

Just get in touch using the link in my post above and a member of the customer services team will be able to help you out.

Peter

Re: double payment

user-removed — Thu, 24 Oct 2013 17:17:59 GMT

You have charged twice monthly for a few months

I only contract one subscripcion

What happened?

Thank you

Re: double payment

Peter__ — Thu, 24 Oct 2013 17:21:32 GMT

Hey @user-removed ! Welcome to the community 🙂

If you could get in touch with the customer services team directly using the online contact form they can take a closer look at this for you. Normally it means you have more than one account and subscription running.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter