topic Re: Subscription payment in Archived content

Subscription payment

Jbarr1 — Thu, 27 Sep 2012 16:07:47 GMT

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

Re: Subscription payment

David — Thu, 27 Sep 2012 16:21:04 GMT

Are you trying to upgrade from a mobile device or your computer? What sort of browser are you using?

Re: Subscription payment

Jbarr1 — Thu, 27 Sep 2012 16:36:37 GMT

Trying to upgrade from mobile, iphone4s

Re: Subscription payment

David — Thu, 27 Sep 2012 16:39:53 GMT

Hmm, okay. Using Safari, I presume? Have you tried the process again on your computer?

Re: Subscription payment

Jbarr1 — Thu, 27 Sep 2012 16:48:47 GMT

Yea, using safari. Don't have access to a computer, have only usedspotify from iphone

Re: Subscription payment

David — Thu, 27 Sep 2012 17:04:51 GMT

Would it be possible to ask you to try using Chrome for iOS? Bizarrely, we have heard reports it the subscription process working through that.

Re: Subscription payment

SteveBrammer — Thu, 27 Sep 2012 17:16:49 GMT

@David wrote:
Would it be possible to ask you to try using Chrome for iOS? Bizarrely, we have heard reports it the subscription process working through that.

I really hate it when you make statements like this. It makes it sound like Spotify has no idea why the subscription process doesn't work in Safari and no idea why it does work sometimes in Chrome. This all just makes you sound like a bunch of amateurs that don't know how their own system works and obviously don't really think it's important enough to fix as this "use a different browser" solution has been thrown around since when the forum was still on GetSatisfaction.

Re: Subscription payment

David — Thu, 27 Sep 2012 17:20:28 GMT

Steve,

We'll see what resolution the user reaches, and then cross that bridge based on that information.

Re: Subscription payment

Shelley — Thu, 27 Sep 2012 17:51:27 GMT

I am having the same problem, it is being to frustrated me immensely!

Re: Subscription payment

Shelley — Thu, 27 Sep 2012 18:04:31 GMT

I've tried to use chrome & nothing happens. Surely there must be another way? I have no computer to do this on either

Re: Subscription payment

David — Thu, 27 Sep 2012 18:08:06 GMT

Hey Shelley - Thanks for letting us know. I'll ping this over to our top men, and see what we can do...

Re: Subscription payment

Shelley — Thu, 27 Sep 2012 18:14:27 GMT

Thankyou. It is rather annoying when it takes you through to confirm purchase then puts you back to the beginning & clearly doesn't do anything on safari. Chrome doesn't even bring up the Facebook login. Highly annoyed! Been trying over an hour

Re: Subscription payment

Snoopy72 — Thu, 27 Sep 2012 18:34:39 GMT

Hi i see this on my account.."You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged 99,00 kr on 2012-10-04 unless you cancel your recurring payment."

But youve charged me yesterday!

Re: Subscription payment

Jbarr1 — Thu, 27 Sep 2012 19:42:51 GMT

Installed chrome,Facebook password verification links to blank page.

Re: Subscription payment

Herdwick — Thu, 27 Sep 2012 20:19:30 GMT

I'm having the same problem. Updated my card details now I'm just stuck in a never ending loop.