topic Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel in Archived content

Redeem code doesn't work "Oops! Something went wrong, please try again or check out our help area"

jafar1997 — Sat, 06 Oct 2012 08:46:12 GMT

Hi, I bought a Spotify premium/unlimited/download card yesterday from an "ica" (store in sweden). I tried to write the code on the backside of the card in "www.spotify.com/redeem" but it always says "Oops! Something went wrong, please try again or check out our help area". I have checked that I have written the write code and I tried about 10 times yesterday and 20 now. It get's me really frustrated because that I will travel by car soon and need spotify really hard.

I have checked the forum for answers but I only find people with the same problem, not a single answer.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

jafar1997 — Sat, 06 Oct 2012 08:53:11 GMT

Now I tried again after that I created a community acount and it seemed to work. It took me to a page where i could choose Premium, unlimited or download. I choosed premium but it said "We are currently not able to redeem this code". I tried again and again but the same message pops up. Now I restarted my computer and I have the same problem as before. I get "oops! Something went wrong" when I write my code.

Yes, I have tried another browser and another computer, but it always says "oops! something went wrong".

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Liam — Sat, 06 Oct 2012 08:56:23 GMT

Hi, others have been having a similar issue.

Please try and clear ALL caches and cookies.

Then try again. I will ask a mod to take a look at this and see what they can do.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Aerosol — Sat, 06 Oct 2012 09:15:18 GMT

I'm having the same problem this morning (started last night). I'll clear cookies and temp files, but if this code does not go in, I'm reverting to iTunes, where in 4 years I have never had a problem with codes or purchases.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

jafar1997 — Sat, 06 Oct 2012 09:19:57 GMT

I've cleared the caches and cookies and I get the same problem.
I tried to write the code and press the "redeem" button 10 times in a row and now I get in to the second page again. But when i press on "premium" it says "We are curantly not able to redeem this code".......

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Liam — Sat, 06 Oct 2012 09:21:07 GMT

Hi everyone, a mod will see this thread soon and will be able to assist with it.

Please bear with them!

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Aerosol — Sat, 06 Oct 2012 09:24:15 GMT

Nope, cleared everything - still "Oops! Something went wrong, please try again or check out our help area".

I'll start by sending them an email - I've spent money that I'm getting no service for, there should be an answer within minutes. After all, they had no problem taking my money well before I received service.

I also cannot claim a refund from the store I bought the non-functioning code from - it's not their problem, it's Spotify's problem.

I'll check back with this forum again in 1 hour - if no resolution, then it's Goodbye Spotify.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Kirifoda — Sat, 06 Oct 2012 16:43:25 GMT

Also bought a Spotify-card from ICA today and having the same problem.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Peter__ — Sat, 06 Oct 2012 16:53:57 GMT

If you have a look around this forum you will see that there are many others too having this issue.

There is a known issue with the code redemption system which has been unoperational from late on Wednesday. The staff are investigating, so just hold tight and this will be fixed soon!

I would also recommend you have a quick read on this thread as it has some staff posts on it 🙂

Peter

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

germaness — Sat, 06 Oct 2012 18:55:51 GMT

I'm one more victim as you guys... F**K... I just want my 2 moths Premium!!!

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

David — Mon, 08 Oct 2012 08:08:15 GMT

Hey there,

Could you guys try again this morning? We've had some reports of cards working again now....

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Dri — Mon, 08 Oct 2012 15:53:56 GMT

Just bought my £30 Spotify Gift Card in London but when I try to redeem code all I see is an error page "No data received / Unable to load the web page because the server sent no data".

Already tried in Chrome, Opera, Firefox, Internet Explorer, all of them show the same error page.

Don't know what to do. Please, help me!

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

mshy — Mon, 08 Oct 2012 16:07:56 GMT

I'm having the same problem, bugs me since it's costs so much. I've tried chrome and IE, nothing works.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

johsands — Mon, 08 Oct 2012 16:41:10 GMT

Got issues with my spotify gift card as well...been trying since saturday and at the beginning it said "The Premium code you entered is invalid" and now it can't even load the page.

When will this be solved?

Where do I turn if I continue to get error for my code?

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

alinutza_rrr — Mon, 08 Oct 2012 16:44:38 GMT

I can't redeem the code: in Safari it loads a blank page while in Chrome here is what I get:

No data received
Unable to load the webpage because the server sent no data.
Here are some suggestions:
Reload this webpage later.
Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Dri — Mon, 08 Oct 2012 17:41:32 GMT

Now is working perfect! Thanks Spotify!

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

kyliestewart — Mon, 24 Jun 2013 15:31:25 GMT

It's not working for me, do you have to put dashes in between the spaces on your card? Getting really frustrated.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

johnreilly10 — Mon, 29 Jul 2013 15:30:28 GMT

I am having the same problem here.

Oops! Something went wrong, please try again or check out our help area

This is my message when I try entering in my gift card. Trying to redeem my gift card I accidentially charged my account that I set up when I used my free trial. So I currently have premium, but that is only because I was charged the $9.99.

Please help.

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

Peter__ — Mon, 29 Jul 2013 20:00:43 GMT

@johnreilly10 wrote:

I am having the same problem here.

Oops! Something went wrong, please try again or check out our help area

This is my message when I try entering in my gift card. Trying to redeem my gift card I accidentially charged my account that I set up when I used my free trial. So I currently have premium, but that is only because I was charged the $9.99.

Please help.

Hey! Welcome to the community 🙂

If you get in touch with the customer services team directly using the online contact form they should be able to help you out 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Redeem code doesn't work "Oops! Something went wrong, please try again or check out our hel

OneCrazyHoodlum — Sat, 03 Aug 2013 05:07:45 GMT

Yea same here. Glad to know i paid for this faulty service. I even returned the card and got a new one thinking it was the code or something. Nope, just some ridiculous bug that Spotify doesnt seem to give a **bleep** about seeing as how a large number of their "valued customers" are having this shared issue. Good job Spotify, Rhapsody and Pandora must be treating you real nice.