topic Re: Extra Charges in Archived content

Extra Charges

thechangela — Mon, 08 Oct 2012 02:45:45 GMT

I bought two Spotify gift cards, first one I accidentally redeemed a one month premium and so I had to buy a second one. I got charged twice under each transaction (total of FOUR $9.99 charges). Long story short, I spoke to someone and they CANCELLED my premium and I got my money back for the premium, and I got a second duplicated payment refunded.

HOWEVER, I'm still waiting for a THIRD $9.99 because I no longer have premium and I obviously shouldn't have to pay for the duplicated charges.

I have been trying to e-mail you guys over the past 2 weeks, and you guys suddenly stopped replying and my problem isn't solved. It shouldn't be this difficult to refund a customer when they not getting what they paid for.

Re: Extra Charges

Peter__ — Mon, 08 Oct 2012 07:53:13 GMT

Hey!

Welcome to the community 🙂

I would recommend you contact the payments team directly using the online contact form.

If you recieve an automated reply, reply to that email with your original message and it will be sent to a member of the team who will be able to assist you further.

Peter

Re: Extra Charges

thechangela — Mon, 08 Oct 2012 21:24:59 GMT

Hi,

Thanks for the reply, but like I said, I have been trying to e-mail and I have not received a reply. Posting here was my last resort; all I'm asking for is my money back for something I did not pay for. You don't understand how frustrating this has been, because I've been dealing with this since 9/22.

Re: Extra Charges

Peter__ — Mon, 08 Oct 2012 21:31:22 GMT

I can understand your frustration 😞

I will see if I can find someone to look into this for you.

Peter

Re: Extra Charges

thechangela — Tue, 09 Oct 2012 01:09:04 GMT

That would be really much appreciated, Peter. Thank you.

Re: Extra Charges

David — Tue, 09 Oct 2012 06:42:13 GMT

I've got hold of your email now. Give me a few moments to take a look for these transactions and I'll see what I can do. Check your inbox soon.

Re: Extra Charges

thechangela — Tue, 09 Oct 2012 23:58:15 GMT

Thank you, David, for all your help. Really greatly appreciated. 🙂

Re: Extra Charges

David — Wed, 10 Oct 2012 08:02:03 GMT

No problem, glad I could help!

Re: Extra Charges

thechangela — Tue, 16 Oct 2012 04:11:27 GMT

Hi David, Sorry to bug you again. I recently got an email reminding me my premium is about to expire, but since that one got canceled and I just activated the one you had returned to me on 10/9, I just want to make sure my premium lasts until 11/9. Thanks!