topic Escalate complaint in Archived content

Escalate complaint

lexwellard — Mon, 08 Oct 2012 11:42:39 GMT

Hi there. I seem to be getting nowhere with a compliant, over a month in and numerous emails. It feels like I'm talking to a wall. How do I get to talk to someone that can do something for me? As it stands I cancel my premium subscription in 2 days.

Re: Escalate complaint

Peter__ — Mon, 08 Oct 2012 11:45:51 GMT

Hey 🙂

Welcome to the community!

I'm assuming you have been using the online contact form to get in touch?

Have you tried directly replying to one of the automated email replys, they normally get sent to a staff member who can assist you.

I will also see if I can find someone to look into this for you!

Peter

Re: Escalate complaint

lexwellard — Mon, 08 Oct 2012 11:51:49 GMT

Started with the contact form, then replying to emails. No resolution as yet.