topic Re: Bogus Charge in Archived content

Bogus Charge

calebpw — Tue, 16 Oct 2012 16:16:54 GMT

I am posting here because there is no other way I have received a response. I have tried several times to cancel my account and am still being charged. I have not used this service in months but continue to be charged. Please contact me asap.

Calebpw

Re: Bogus Charge

Sam — Tue, 16 Oct 2012 16:21:05 GMT

For all payments related queries, please contact our payments team here.

Re: Bogus Charge

calebpw — Tue, 16 Oct 2012 16:31:57 GMT

I've contacted them. Case # 00326446 and received no response.

Re: Bogus Charge

Sam — Tue, 16 Oct 2012 16:59:16 GMT

We do try and respond to all cases within 24 hours, so please sit tight. They shouldn't be too long.

Re: Bogus Charge

calebpw — Thu, 18 Oct 2012 18:41:56 GMT

I received an email stating a refund had been processed. I contacted my bank and was told that yes, spotify had refunded my money. My bank gave me a credit. However, the same day the refund was sent, spotify charged me again.This is extremely frustrating. Had it not been for the fact that my bank is familiar with the shoddy business practices of spotify,I would have already incurred several overdraft charges. As a disabled veteran on a fixed income it's already bad enough I am out the 9.99. This is just unacceptable.

Re: Bogus Charge

Peter__ — Thu, 18 Oct 2012 19:08:32 GMT

Hey 🙂

I have escalated this post to the forum staff for you, hopefully one of them will be able to look into this for you.

Peter

Re: Bogus Charge

meahtenoha — Thu, 18 Oct 2012 19:14:50 GMT

Hi calepbw - I can see you've also sent this message back to our payments team. You should have a response waiting in your inbox shortly.

We can certainly help get that sorted via that email thread.

Re: Bogus Charge

calebpw — Thu, 18 Oct 2012 19:28:54 GMT

I have received your email Meredith but the information you provided is not accurate. You guys keep putting it on my bank, and they keep putting it on you. They are willing to speak with you and I on a conference call, but apparently you guys don't handle problems that way.

Re: Bogus Charge

meahtenoha — Thu, 18 Oct 2012 19:33:58 GMT

We can certainly continue to help with this payments query.

However this is best done via the email thread. We need to confirm personal details that are best not shared on a public forum.

A member of the team will respond to your last message shortly.

Re: Bogus Charge

tn5421 — Thu, 18 Oct 2012 22:59:58 GMT

Unless, of course, you want us to know your social security number, your home address, and other important information.