topic Re: Spotify Problem in Archived content

Spotify Problem

trm1981 — Wed, 17 Oct 2012 03:17:47 GMT

I have premium and now it won't let me listen to anything. It says only premium users can stream music. I've had spotify for over a year. Please help

Re: Spotify Problem

neo-x — Wed, 17 Oct 2012 05:04:27 GMT

Are you surely using the right set of credentials? Many people have managed to create themselves double set of credentials (one set without facebook integration and one set with facebook).

When you log in, can you see your playlists etc?

If you log from www.spotify.com and check for active subscription - does it say everything is clear and premium is active?

Re: Spotify Problem

Montoya13 — Fri, 19 Jul 2013 13:33:42 GMT

I pay every month and I can't listen to anything but the radio!! Please fix this problem!!!

Re: Spotify Problem

Joe — Fri, 19 Jul 2013 17:42:35 GMT

Please follow the steps in this post. Also are you sure you're logging in with the correct credentials? Often folk log in with a username when they should be logging in with facebook and end up with two accounts.

Re: Spotify Problem

Sam — Fri, 19 Jul 2013 18:15:50 GMT

Montoya13 - Looks like your payment card has expired, so your Spotify has reverted to the free service.

Don't worry, it's quick and easy to change those details and get going again. Just head here: http://spoti.fi/11pLm5s