topic Re: Transfer account settings in Archived content

Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 11:46:08 GMT

Hello,

I would like to transfer all settings, preferences, playlists etc. from my old account:

Joopi Uytebroeck accounts@skynet.be (facebook type of account)

To my new account:

Wim.Daelemans spotify@wimbox.be (spotify account)

Could you please help me with this? Thanks in advance,

Wim Daelemans

Re: Transfer account settings

Peter__ — Sun, 21 Oct 2012 11:47:48 GMT

Hey!

Welcome to the community 🙂

You will need to contact the team directly using the online contact form to get this done.

If you receive an automated email reply, just reply back with your original message and it will be sent to a member of the team who can assist you 😉

Peter

Re: Transfer account settings

Liam — Sun, 21 Oct 2012 11:48:06 GMT

@WimDaelemans wrote:

Hello,

I would like to transfer all settings, preferences, playlists etc. from my old account:

Joopi Uytebroeck accounts@skynet.be (facebook type of account)

To my new account:

Wim.Daelemans spotify@wimbox.be (spotify account)

Could you please help me with this? Thanks in advance,

Wim Daelemans

The Customer Services team can do this for you if you contact them using this link: Support Form

Thanks,

Liam 🙂

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 11:52:20 GMT

Thanks for your fast response.

I first tried the contact form, but it is not working! That's why I tried this forum instad 😞

With IE9 I always get:

Internet Explorer cannot display the webpage

Re: Transfer account settings

Liam — Sun, 21 Oct 2012 11:53:22 GMT

@WimDaelemans wrote:

Thanks for your fast response.

I first tried the contact form, but it is not working! That's why I tried this forum instad 😞

With IE9 I always get:

Internet Explorer cannot display the webpage

Ahem, IE???

No offence, but IE is the worst browser in the universe. Please use a different browser, as it works fine for me.

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 11:53:52 GMT

After filling in my question and press "Send question" that is

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 11:54:54 GMT

Same problem with Firefox 16.0.1, which I tried first

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 12:12:06 GMT

Now I tried using Google Chrome 22.0.1229.94 m

I logged in with my coupled facebook account instead of my spotify login.

Now that seemed to work: I got a message like: message sent successfully.

I don't seem to find any trace of that sent message, except for an auto generated e-mail (including case id) telling me I should find all answers in the "community and FAQ".

This all seems a bit messy to me to be honest. Also the fact I needed to change my forum username to WimDaelemans because my original spotify login contained a dot (Wim.Daelemans).

Re: Transfer account settings

Peter__ — Sun, 21 Oct 2012 12:14:54 GMT

I just submitted a test query and it went through fine. I'm using chrome though.

I would suggest you clear your browser cache and cookies and try again 😉

If you send a reply to the automated email, even though it says not to, it will be sent to a member of the team who will assist you.

Peter

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 12:15:07 GMT

Hammeh, what do you mean with reply back? Fill in another contact form again?

Or reply to the auto generated e-mail sender called no-reply@spotify.com? 😉

Re: Transfer account settings

Peter__ — Sun, 21 Oct 2012 12:15:57 GMT

Reply to the no-reply email 😉 Stupid system I know 😛

Peter

Re: Transfer account settings

David — Sun, 21 Oct 2012 12:22:31 GMT

I apologise that you got that message when you first tried to send in an email. We had a small glitch in our system that would have caused that. Should be fixed now.

Re: Transfer account settings

WimDaelemans — Sun, 21 Oct 2012 13:06:03 GMT

Hi David,

Thanks for the info.

1. Can you confirm that answering to the 'no-reply@spotify.com' address is the official way to get real personal support?

2. Can I haven an overview of my open cases and their status, on this website?

Thanks, Wim

Re: Transfer account settings

David — Sun, 21 Oct 2012 13:19:40 GMT

1 - Sending the message to the contact form is the way to get official support. Some free users would receive a response email asking them to come to the community / FAQ as the majority of answers for questions we receive can be found there. However, if you do get that message, replying to it will push your case through to the contact form.

2 - In terms of specifics, no. But we have received a number of email's from you; One of which is due to be handled by an advisor.

Re: Transfer account settings

WimDaelemans — Tue, 23 Oct 2012 10:50:17 GMT

Hello David,

You wrote:

"But we have received a number of email's from you; One of which is due to be handled by an advisor"

The "number" is probably due to the fact I retried a few times after receiving an error message.

Until now, I didn't receive any answer on my support case, or an indication that this is going to be handled later.

Can you please give me an indication if, and when, my case would be handled?

I'm thinking about getting a premium account (that's the reason of my account swap), but want to make sure I can trust on Spotify support in the future when I would need it.

Best regards,

Wim

Re: Transfer account settings

Sam — Tue, 23 Oct 2012 11:46:21 GMT

Wim - Don't worry, I'm getting back to one of your requests now. Keep an eye on your inbox.

Re: Transfer account settings

Naasei — Thu, 01 Nov 2012 04:54:04 GMT

Sam, seems i have similar problem as Wim. I emailed using the contact form and got my complaint registered as ff; Spotify Case # 00354636: Inlogproblemen ref:_00DD0pxIW._500D0KsCGn:ref. Kindly check and assist to resolve. Thanks

Re: Transfer account settings

meahtenoha — Thu, 01 Nov 2012 07:23:59 GMT

@David wrote:

1 - Sending the message to the contact form is the way to get official support. Some free users would receive a response email asking them to come to the community / FAQ as the majority of answers for questions we receive can be found there. However, if you do get that message, replying to it will push your case through to the contact form.