topic Re: LOGIN FAILED AFTER REINSTALL in Archived content

LOGIN FAILED AFTER REINSTALL

user-removed — Tue, 30 Oct 2012 16:23:12 GMT

Hello.

Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in your profile. - ??*?!!!? - I live in Spain, the country set in my profile is Spain, the only difference is that I am English so I use Spotify in English.

Any ideas please??

Re: LOGIN FAILED AFTER REINSTALL

Peter__ — Tue, 30 Oct 2012 17:45:14 GMT

Hey! Welcome to the community 🙂

Just to clarify does your online account say your account is in Spain?

If you are currently in Spain then it should all work! Can you check here to see where your IP address is located. If its not in Spain that could be causing this issue.

Also if you haven't already done so, adding extra details such as your postcode to your account can help. You also might want to disable any proxy services you are using.

Peter

Re: LOGIN FAILED AFTER REINSTALL

user-removed — Tue, 30 Oct 2012 18:27:43 GMT

Hello

My online account is set to Spain and my IP address is located in Spain and, yes, I'm currently in Spain. The only difference that I can see is that I'm on the UK website.

I added mobile phone info and things changed slightly! Now when I try to log on the attached screen appears. When I click on the X the whole screen closes.

Re: LOGIN FAILED AFTER REINSTALL

Peter__ — Tue, 30 Oct 2012 21:07:08 GMT

Hey again 🙂

I'm not really sure what is going on here!

I have escalated this topic to the forum staff for you, hopefully someone will be able to look into your account or offer ideas to why its not working!

Peter

Re: LOGIN FAILED AFTER REINSTALL

meahtenoha — Wed, 31 Oct 2012 08:56:20 GMT

Hey engima2903 - Are you connecting via an internet proxy at all? It might be tricking Spotify into thinking you're abroad.

Let's do some other troubleshooting though. I can see you've made two accounts with us and you're logging in via Facebook.

Please follow the steps here using your 'indianahighway' username: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premium-disappeared/td-p/61

Re: LOGIN FAILED AFTER REINSTALL

user-removed — Wed, 31 Oct 2012 12:57:01 GMT

Hi there

As far as I'm aware there is no proxy setting. I followed your link and have logged on using my original user name - SUCCESS. Do I no longer use Facebook to logon?

Re: LOGIN FAILED AFTER REINSTALL

Peter__ — Wed, 31 Oct 2012 12:59:18 GMT

Nope 😉

If you can log in using a Spotify username and password do that instead! It is much easier to manage.

You can always connect your account to Facebook using the "Connect to Facebook" button in the Edit > Preferences window.

Peter

Re: LOGIN FAILED AFTER REINSTALL

user-removed — Thu, 22 Nov 2012 19:30:37 GMT

HELP!!!

This has all gone wrong again! Worked well logging in with Spotify account, but as of yesterday, I'm back to the same problem - country doesn't match your account.

Now I can't log on with Spotify account or Facebook account. There must be an answer out there!

Re: LOGIN FAILED AFTER REINSTALL

Peter__ — Thu, 22 Nov 2012 19:35:34 GMT

If you are still getting this error the system must think that your current location is outside of the country your account is registered (and has been for more than 14 days).

Are you sure your country is set correctly in your online profile and that you do not have a proxy in use? Does the country that are you in display correctly if you view your IP address location?

If you are still having issues and everything above is normal, then I strongly suggest you get in touch with the customer services team using the online contact form and they will be able to assist you further.

Peter