topic Re: A very unique problem in Archived content

A very unique problem

user-removed — Fri, 02 Nov 2012 17:26:36 GMT

Hello. I am having a number of issues with my spotify account.

1. I seem to have two accounts. One that I signed up for through spotify and one through facebook. I am writing this message through the account I have through facebook. However I only use the one through spotify and frankly have no idea how I managed to also get an account through facebook.

2. Today, a freind of mine sent me a playlist through my facebook. When I clicked on the link it went to the spotify account I have through facebook where I have 1 playlist. Ever since I clicked on that link I have been unable to log in to my regular spotify account which contains all my playlists (prior to this I was logged in automatically when I clicked on the spotify icon). It says that either the username or password is incorrect (username: nattynattynoonoo). But I cannot get spotify to send me an email allowing me to change my password as when I signed up for spotify the first time, I entered my email address wrongly. I thought I had corrected this but today when I tried to get my password emailed to me for the regular spotify account (username nattynattynoonoo) I received no email.

3. I emailed spotify today as I realised this is a very unique and special mess I have gotten myself into but just received an automated message.

Is there some way I can get into my old account to retrieve all my playlists? They are so important to me! Please help!

Re: A very unique problem

nattynoo — Fri, 02 Nov 2012 17:35:39 GMT

This is NatR from my other account! I have managed to log back in, the email was sent to my junk box so have now reset my password and all is well. I still have two accounts though 😕

Re: A very unique problem

user-removed — Fri, 02 Nov 2012 17:36:21 GMT

Hey there!

Welcome to the Community!

If you receive an automated response, just reply to that with your question and someonje from staff folks will answer to you.

However you get soon an attention from Commnuity staff!

🙂

Re: A very unique problem

Peter__ — Fri, 02 Nov 2012 17:37:20 GMT

Hey! Welcome to the community 🙂

If you have submitted a query via the contact form and got an automated response telling you to visit the community, just reply directly to that email (even though it says not to) and your message will be sent to a member of the customer services team who will be able to get to the bottom of this for you.

Peter

Re: A very unique problem

user-removed — Fri, 02 Nov 2012 17:38:24 GMT

Hey hammeh.

This is real Customer service. Is it? 😄

Re: A very unique problem

Peter__ — Fri, 02 Nov 2012 17:38:49 GMT

@nattynoo wrote:

This is NatR from my other account! I have managed to log back in, the email was sent to my junk box so have now reset my password and all is well. I still have two accounts though 😕

Follow the instructions here to merge them into a single account you can sign into using your Spotify login details 😉

Peter

Re: A very unique problem

Peter__ — Fri, 02 Nov 2012 17:39:44 GMT

@hpguru wrote:

Hey hammeh.

This is real Customer service. Is it? 😄

That is true, but we aren't official are we 😛

Peter

Re: A very unique problem

user-removed — Fri, 02 Nov 2012 17:40:26 GMT

Very fast response from Community contributors and founders. 🙂

I'm happy to be one in this Community. Mods are too slow sometimes. 😉