topic Re: What do I have to do to get some help around here? in Archived content

What do I have to do to get some help around here?

user-removed — Mon, 05 Nov 2012 22:26:37 GMT

I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and still no help.

Is there a number I can call to get this fixed?

Re: What do I have to do to get some help around here?

Peter__ — Mon, 05 Nov 2012 22:28:52 GMT

Hey!

As it currently stands Spotify do not offer telephone support.

How long ago did you reply to the customer services email? If it has been more than a few days, if you post your case number here I will gladly escalate this to the staff and see if someone can check the progress of it.

Peter

Re: What do I have to do to get some help around here?

user-removed — Mon, 05 Nov 2012 22:31:34 GMT

No case #

This is the content of the email to which I received and responded accordingly.

Hi there,

Thank you for getting in touch.
I am sorry to hear you are having this trouble.

It appears you have accidentally created a duplicate account during the Facebook integration, which is interfering with your original account. This is nothing to worry about, as it can be removed.

I have located a duplicate account, but if you could please provide us with a few details, we'll delete it from our system, to save any future hassle.

- Date of birth
- The last four digits of your payment card

Look forward to your response,

Kind regards,

Jamie Wiltshire

Spotify Customer Services | Cambridge

Follow our customer service team @spotifycares for all things Spotify.

If I'm not available, anyone else on our dedicated Spotify team can read my notes and help you.

This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.

Re: What do I have to do to get some help around here?

user-removed — Mon, 05 Nov 2012 22:32:27 GMT

Unless this is the case #

ref:_00DD0pxIW._500D0KsQ0F:ref

Re: What do I have to do to get some help around here?

Peter__ — Mon, 05 Nov 2012 22:33:15 GMT

How long ago was it that you replied?

Peter

Re: What do I have to do to get some help around here?

user-removed — Mon, 05 Nov 2012 22:34:07 GMT

On friday morning.

Re: What do I have to do to get some help around here?

Peter__ — Mon, 05 Nov 2012 22:35:26 GMT

It could just be taking the team a while to reply.

I will escalate this to the forum staff anyway to look into for you.

Peter

Re: What do I have to do to get some help around here?

Peter__ — Tue, 06 Nov 2012 11:03:45 GMT

Hey again 🙂

I have just been told that your case is still open and an advisor is queued to reply to you shortly. Keep an eye on your inbox 😉

Peter