topic Re: payment in Archived content

payment

1jetblack — Thu, 08 Nov 2012 15:30:25 GMT

Ive gone through the process of logging in and logging out about 10 times and its still not letting me pay my bill what do I do?

Re: payment

Peter__ — Thu, 08 Nov 2012 20:44:54 GMT

Hey! Welcome to the community 🙂

I'm not 100% sure what you mean by pay your bill. Spotify works on a renewing payment subscription, once it is set up it will automatically take payment each month until you cancel it.

If you are having payment issues then I would suggest you drop the payments team a message using the online contact form as they are the best people to help you 😉

Peter

Re: payment

Sorty01 — Wed, 13 May 2015 20:30:57 GMT

The credit card you guys have on file I lost I have a new credit card I need to put in the numbers to pay my Spotify but I do not know how so if you could help me I would be so grateful thank you

Re: payment

MattSuda — Mon, 18 May 2015 05:06:54 GMT

@Sorty01

Sorry for the late reply.

First you need to cancel your current subscription here:

https://www.spotify.com/account/overview/

Then you need to resubscribe to premium from the account page.