topic Synch problem: refund please in Archived content

Synch problem: refund please

cracksnap — Thu, 08 Nov 2012 21:26:31 GMT

Hi,

I had have some synch problem on my mobile device while in my test month. An update seemed to have fix the problem, so I ve paid for a month.

Finaly I still got this problem. Has I don't want to erase all data and re synch 15 albums every week, I'd like to be refund please.

I'm sorry and hope this will be resolve in future.

Thanks,

Christophe.

PS: I didn't find a way to contact the team directly

Re: Synch problem: refund please

Peter__ — Fri, 09 Nov 2012 00:13:35 GMT

Hey! Welcome to the community 🙂

As you said in your message, this will need to go through official channels.

You can contact the payments team directly using the online contact form and they will be able to look into this for you.

Peter

Re: Synch problem: refund please

cracksnap — Sun, 30 Dec 2012 17:18:58 GMT

Hi, thank you Peter for your answer.

Finally I passed from an android to a windowsphone device. The service works good on wifi but always goes offline when i'm on 3g. So I just can listen to my downloaded playlist. I've un installed & re installed the app once, that solved the problem for a time, but it quickly came back.

Is there something I can do other than reinstalling the app every week??