Facebook account problem

Smooth — Sat, 10 Nov 2012 14:05:26 GMT

Hello,

I got a problem using Spotify. 2 - 4 weeks ago, I lost the ability to use my Facebook account.

I changed my facebook e-mail to a new e-mail address I started using. It took 24 hours to change but when the 24 hours had passed, I got stuck in some strange bug.

It removed my old e-mail address but did not place the new e-mail address I assigned to it.

Right now I'm waiting for Facebook to reply and restore my facebook account so I can access it.

But I still had around 1 month left of my spotify premium service that I was supposed to be able to use on my iPhone 5.

Unfortunately, since I had trouble with logging in to my facebook account, I wasn't able to login to spotify at all.

When I tried logging in to spotify with the old e-mail address I used with my facebook, it told me to change the settings on my facebook account.

This means I was not able at all to change anything on my spotify account at all.

I lost a lot of subscription days because of this and I really would like those back.

The 3 month spotify premium card (30 Euro) I used to subscribe is still in my possession, and I'm sure the redeem code can be linked to my facebook account and verify that I'm the true owner of this service and I hope I can be refunded and given the ability to log in as a regular user with the remaining subscription days.

I really hope this can be fixed because I don't want to pay 30 for a service that I cannot use at all on the last remaining month of my spotify subscription.

Hope to hear something soon 🙂

Best wishes,

Smooth.

Re: Facebook account problem

Peter__ — Sat, 10 Nov 2012 16:16:07 GMT

Hey! Welcome to the community 🙂

You will need to contact the team directly using the online contact form and they will be able to assist you with this 😉

Peter

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Facebook account problem

Re: Facebook account problem