2 Subscriptions at the same time

alex-elliott — Tue, 13 Nov 2012 16:01:55 GMT

Hi, I wanted to try out spotify premium for a month. I put in my credit card info for the free trial through the spotify desktop software but it said there had been an error. I then attempted to sign up for the free trial through the website but it said that I was not eligible. I then decided to pay the £9.99 so I could try it out. When I checked my emails I had two receipts, one for the free trial and one for the £9.99 i paid. So when I was told there had been an error it had actually worked and I had begun my trial. I was told that I was not eligible because I had already started my trial. So now I have 2 months, will they run simultaneously or will my trial run out and then my paid month begin? Have i wasted £9.99 or will I get 2 months of premium?

thanks

Re: 2 Subscriptions at the same time

Peter__ — Tue, 13 Nov 2012 17:25:57 GMT

Hey! Welcome to the community 🙂

You will be able to see the next renewal/payment date on your online overview.

If you have any queries regarding to payments/subscriptions then I suggest you get directly in touch with the team using the online contact form and they will be able to investigate this further for you.

Peter

topic Re: 2 Subscriptions at the same time in Archived content

2 Subscriptions at the same time

Re: 2 Subscriptions at the same time